Trane Technologies · 15 hours ago
Product Support Engineer
Columbia SC 141 Killian Pkwy, Columbia, South Carolina, United States
Full-time
Hybrid
Entry Level
$65K/yr - $75K/yr
1+ years expTrane Technologies is a world leader in creating climate solutions for a sustainable world. The Product Support Engineer role focuses on enabling sales through cross-functional knowledge sharing and problem-solving for Airside products while providing support to the Field Sales Organization in North America.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT)
Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals
Collaborate with internal or external customers in the areas of, but not limited to:
Technical Airside equipment understanding and systems application
Customer specification, bill of materials review, and pricing questions
Non-selectable and design special options
This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform
Support testing and improvement of our equipment selection system, Trane Select Assist
Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits
Partner with Sr. Product Support Team Members and Product Management team to:
Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests
Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects
Support commercialization efforts for new or modified product launches as needed
Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving
Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering
Qualification
Required
Bachelor's degree in engineering or another related technical field
One to two years of experience within industrial or manufacturing sector preferred. Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations. It would also include any technical internships
Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers)
Effective and clear decision-maker in time sensitive situations
Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization
Solid organization skills and flexibility to handle a variety of tasks and projects
Knowledge of HVAC, or similar products, is beneficial but not required. Product training will be provided as part of onboarding process
Ability to travel up to 10%
Benefits
Health insurance
Holistic wellness programs
Family building benefits
Fertility coverage
Adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
Paid time off
Volunteer
Parental leave
Educational and training opportunities
Tuition assistance
Student debt support
Company
Trane Technologies
Trane Technologies develops energy efficient indoor environments for commercial and residential applications.
10001+ employees
H1B Sponsorship
Trane Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (48)
2023 (28)
2022 (41)
2021 (33)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-03-17IPO
Leadership Team
David Regnery
Chief Executive Officer
Victoria Lazar
SVP, General Counsel and Corporate Secretary
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase