This job has closed.

ApTask · 1 month ago

Client Services Project Coordinator

United States

Full-time

Remote

Entry Level

1+ years exp

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. They are seeking a Client Services Project Coordinator who will be responsible for project execution, internal collaboration, and client communication to ensure project deliverables meet the highest quality standards.

Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency

Growth Opportunities

Responsibilities

Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards

Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives

Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally

Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules. Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks

Qualification

Client communication skillsExcel skillsMicrosoft Office SuiteCritical thinking skillsVerbal communication skillsWritten communication skillsDetail-oriented

Required

Very detailed oriented

Client communication skills

Proficient in Outlook & intermediate for Excel skills

1+ year work experience with direct client/customer contact in a professional environment

Excellent verbal and written communication skills with a professional, calm demeanor

Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment

Experience with Microsoft Office Suite, specifically: Excel: Intermediate proficiency including XLOOKUP/VLOOKUP, PivotTables, CONCAT, conditional formatting, and data validation; Word: Document formatting, template creation, mail merge; Outlook: Calendar management, email organization, and scheduling