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Pella Windows & Doors, Pella Northland · 9 hours ago

Regional Install Project Manager

Minneapolis, MN

Full-time

Onsite

Mid Level

$80K/yr - $90K/yr

3+ years exp

Pella Windows & Doors is a company dedicated to improving the living experience of its customers and enriching the lives of its team members. The Regional Install Project Manager will be responsible for project management, customer service, and project acquisition, ensuring successful project completions while maintaining strong relationships with builders and customers.

Building Materials

Responsibilities

Provide necessary in-house and field support for ongoing projects

Acts as the Lead during delivery and installation with builder

Establish deadlines, assign responsibilities, monitor and summarize progress service team members supporting walk through completion

Identify solutions to unforeseen challenges that arise during the project cycle

Attend project progress meetings as requested

Works in tandem with contractor or customer to ensure successful project completion

Assist in coordination with recovery team for any non-first time complete projects

Participate in Final Walk throughs with builders and provide onsite support as requested

Coordinate and schedule all deliveries

Order all service items and materials

Schedule and coordinate all service post install

Follow up with customer after service events to ensure satisfaction

Provide leadership in support of the sales staff’s project acquisition strategies. Duties may include presenting product or installing technical data

Provide outstanding customer service, oversee and take responsibility of all service events to ensure satisfactory completion when necessary

Complete any special billing documentation and ensure all projects are invoiced promptly relating to walk through/service needs during and after installation

Provide all documentation required (service manuals, warranties, etc.)

Manage service needs to complete project punch lists and walk throughs

Support all delivery and installation to the customer’s expectations

Recognize potential site problems and identify solutions with on-site contractors/builders

Confirm projects are ready for delivery and install

Qualification

Construction KnowledgeCustomer ServiceProject ManagementMathematical SkillsComputer SkillsCommunication SkillsTime ManagementTeam FocusedDetail Oriented

Required

Must possess a valid driver's license and an excellent driving record

Bachelor's Degree in construction related field; or 3-5 years equivalent combination of education and experience in construction

Specific experience in the fenestration industry a plus

Ability to read, analyze, and interpret construction contract documents including architectural drawings, specifications, shop drawings, and construction contracts

Ability to write field reports, business correspondence, and provide others direct instruction related to construction practices and procedures

Ability to speak effectively before groups of customers or employees of the organization

Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Outlook, Word, Excel, PowerPoint, Internal Ordering Systems

Must be willing to obtain necessary Safety certifications as required by associated construction activities, including: General Safety Certificates, Boom Lift License

Extensive knowledge of construction practices, materials and systems

Sound judgment

The ability to maintain diplomacy during extremely difficult customer situations, while continuing to effectively represent Pella's interests

Able to read and understand tape measures

Time management skills include the ability to hit deadlines

Customer Focused

Team Focused

Process driven

Results oriented

Strong numeric ability

Task oriented

Detail oriented