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TalentBurst, an Inc 5000 company · 3 months ago

Logistics - Route Service Representative

Erie, PA

Full-time

Onsite

Entry Level

$20/hr - $25/hr

1+ years exp

TalentBurst is an Inc 5000 company seeking a Route Service Representative (RSR) who will serve as the face of Quest Diagnostics to the public and clients. The RSR will perform daily route operations, ensuring the proper handling and transportation of patient specimens and materials.

RecruitingStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures

Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination

Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines

Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc

Follow route as scheduled/sequenced while allowing for will-call stops and special pickups

Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature

Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes

Place 'Door Hanger' for will-call clients with no specimens out. Place 'Door Hanger' for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up

Communicate with Dispatch before leaving an area to ensure will-calls have been cleared

Keep route information, sequencing and all client notes up to date

Attendance and punctuality in meetings and training sessions

Meet all training requirements in a timely manner as assigned

Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment

Document and provide appropriate client satisfaction information to Logistics Management

Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles

Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented

Qualification

Customer Service ExperienceHandheld Scanner ExperienceGeneral Computer KnowledgeService DrivenProfessionalismCommunication SkillsProblem-Solving SkillsInterpersonal Skills

Required

Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period

Position requires travel

Extensive use of phone and hand held device (PC)

Prolonged standing/sitting/walking/driving

Fine dexterity with hands/steadiness

Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time

Ability to communicate effectively in English with clients, supervisors and peers

Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios

Balancing

Bending/kneeling

Pushing/pulling

Reaching/twisting

Strong customer service skills

Strong interpersonal skills

Strong problem-solving skills

Strong sense of collaboration

Strong communication skills

Strong decision-making skills

Customer Focus

Integrity

Trust

Act with a Sense of Urgency/ Importance

Approachable

Service driven

Sincere

Composure

Professionalism

Honesty

Respect

Patience

Knowledgeable

Humorous

Self-Development

Informing

Drive for Results

Preferred

1 year of experience in a customer service, logistics, or delivery related job strongly preferred

General computer knowledge and experience with handheld scanner equipment preferred

Company

TalentBurst, an Inc 5000 company

Glassdoor4.2

Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.

Founded in 2002

Natick, Massachusetts, USA

1001-5000 employees

http://talentburst.com

H1B Sponsorship

TalentBurst, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (7)

2021 (1)

2020 (4)