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TekSynap · 11 hours ago

Customer Service Desk (CSD) Helpdesk Technician

Colorado Springs, CO

Full-time

Onsite

New Grad, Entry Level

$78K/yr - $85K/yr

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. We are seeking a CSD Helpdesk Technician to join our team, serving as the primary IT focal point for HQ USSPACECOM personnel by providing comprehensive technical support across multiple facilities.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly

Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities

Remediate hardware and software issues that can be resolved on-site without specialized resources

Coordinate with system/capability owners to resolve complex software or network issues

Track, properly assign, and coordinate tickets submitted by customers

Report problem resolution status to affected customers and maintain historical records

Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs

Configure and troubleshoot military devices including desktops, mobile devices, and printers

Coordinate with host-bases and service providers for communication/IT requests

Complete ingress/egress paperwork for equipment and software from facilities

Maintain maintenance management continuity documentation

Oversee daily scheduled and unscheduled maintenance

Assign job control numbers and meet restoral priorities according to USSPACECOM standards

Qualification

CompTIA Security+Military IT systems experienceTroubleshooting technical issuesTicket management systemsCustomer service skillsStakeholder coordinationCommunication skills