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Supersure · 3 days ago

Account Manager - Employee Benefits I

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Supersure is a tech-powered, mission-driven company that specializes in employee benefits services for SMBs. The Account Manager will manage a portfolio of clients, ensuring their benefits programs are optimized and compliant, while also leading renewals and addressing service needs with empathy and accuracy.

Insurance

Hiring Manager

Travis Wilhite

Responsibilities

Manage a portfolio of SMB clients, ensuring their group health, dental, vision, life, disability, and voluntary benefits programs are always optimized and compliant

Lead annual renewals and open enrollment with a “never auto-renew” mindset

Address day-to-day service needs – eligibility, claims, billing, compliance, and employee questions – with empathy, speed, and accuracy

Make benefits understandable and valuable for both employers and employees. Deliver engaging communications, education sessions, and ongoing support

Stay ahead of ACA, ERISA, COBRA, and regulatory changes – help clients avoid surprises and stay audit-ready

Partner with Placement, Producers, and Tech teams to deliver seamless onboarding, cross-sell, and retention strategies

Qualification

Employee benefits managementCompliance knowledgeBenefits administration platformsLife & Health licenseClient relationship managementTechnologically savvyProblem-solving skillsTeam collaborationOrganizational skills

Required

2+ years of employee benefits account management or client service experience (agency, carrier, or TPA)

Strong knowledge of group health, dental, vision, life, disability, and voluntary benefits

Experience with benefits administration platforms (Employee Navigator, Ease, PlanSource, etc.) and digital quoting tools

Understanding of ACA, ERISA, COBRA, and compliance requirements

Life & Health license required (or ability to obtain quickly)

Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower) or be based in Dallas, TX area and able to work in-office in the North Dallas area