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Kraken · 11 hours ago

Technical Account Manager (US)

New York

Full-time

Hybrid

Senior Level

$175K/yr - $210K/yr

5+ years exp

Kraken is a technology company focused on creating a smart, sustainable energy system. As a Technical Account Manager, you will lead strategic technical relationships with some of Kraken’s largest utility and energy clients, acting as a trusted advisor and ensuring successful outcomes through deep technical engagement.

Software

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO

Build and maintain strategic relationships with customer technology leaders in assigned accounts

Translate Kraken’s technical vision into outcomes that resonate with executive priorities

Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle

Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels

Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform

Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles

Drive solution design that ensures scalability, performance, and long-term maintainability

Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit

Provide regular reports and updates on project status, performance metrics, and potential improvements

Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimising disruption

Identify risks within client accounts and develop mitigation strategies

Triage and manage technical incidents in partnership with support and engineering teams

Guide configuration and usage decisions to ensure best practices and optimal performance

Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues

Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes

Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering

Act as a product advocate, gathering client feedback to influence product roadmap decisions

Qualification

Technical Account ManagementCloud ComputingAPIsEnergy & Utilities ExperiencePythonDjangoProblem-SolvingAnalytical MindsetCustomer FocusCommunication Skills

Required

5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar

Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments

Strong technical background, with knowledge of [e.g., cloud computing, APIs, databases, Python, Django, etc]

Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered

Ability to understand complex technical concepts and translate them into actionable insights for clients

Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions

Analytical mindset with attention to detail and a proactive approach to identifying and solving problems

Customer and quality focus; highly effective at building and improving relationships

Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a problem-solving, client-centric mindset

Bachelor's degree, ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience)

Company

Kraken

Kraken is a global customer and culture platform for energy, water, and broadband. It is a sub-organization of Octopus Energy Group.

Founded in 2019

London, England, GBR

1001-5000 employees

https://kraken.tech

H1B Sponsorship

Kraken has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)