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The Hanover Insurance Group · 23 hours ago

Risk Solutions Field Manager (NORTHEAST TERRITORY)

Hartford, CT

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

The Hanover Insurance Group has been dedicated to fulfilling its promises for over 170 years. They are seeking a Field Manager for their Risk Solutions team in the Northeast Territory, responsible for overseeing daily operations, providing technical support, and managing a small team to deliver high-quality risk solutions services.

Insurance

Responsibilities

Implements risk solutions consultative services in support of regional business plans by focusing on loss mitigation strategies, risk assessment, and improvement opportunities

Oversees Risk Solutions Service Delivery

Manages utilization of available Risk Solutions’ tools and resources

Reviews regional service accounts, new business, and renewal accounts for new Service and Stewardship opportunities

Achieves quality metrics for service delivery

Leads staff to meet/exceed established performance metrics

Manages unsatisfactory rated accounts and recommendation tracking

Manages staff and vendor use appropriately

Achieves survey quality goals as outlined in the best practice

Partners with Risk Solutions Field Director and Technical Directors to provide the field with technical resources and training materials for internal and external customers

Works with the Regional RS Field Director to align the strategic priorities of the risk solutions region with the direction and strategic priorities of the regional underwriting team

Partners with Core and Specialty underwriting, Field Sales, and other internal business units

Collaborates with key agency partners to service their Hanover policyholders and support their growth plans

Builds and maintains a diverse talent pipeline of risk solutions candidates

Has the ability to hire and develop top performing risk solutions consultants

Identifies staff strengths and opportunities and addresses the opportunities through skill improvement and development

Provides coaching to staff through joint visits and quality reviews

Ability to coach staff in creating effective development plans focused on career progression

Qualification

Loss Control KnowledgeTechnical SupportMicrosoft OfficeProject ManagementManagement ExperienceRisk AssessmentDevelops OthersEnsures ExecutionEngagesInspiresDecision MakingRelationship Building

Required

B.S. degree in a related field to include health and safety, science, engineering or equivalent

10+ years of field and/or specialty loss control experience

5+ years management experience required

High level of skill and competency in Microsoft products such as PowerPoint, Excel and Word

Demonstrated project management skills

Decision Making– Quickly recognizes the broad, systemic implications of problems and issues. Demonstrates effective decision-making skills in evaluations and service delivery. Objectively considers issues and information, identifies alternatives, decides and implements solution approaches in order to deliver services and provide value

Develops Others– Identifies the qualifications required for successful job performance. Identifies and recruits the most qualified people. Helps others identify and prioritize their developmental objectives. Makes accurate evaluations of people's capabilities and fit. Provides honest, constructive feedback to others on their performance

Relationship Building– Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals. Develops and maintains positive business relationships with internal and external customers

Ensures Execution– Ensures accountability for achieving business objectives at multiple organizational levels. Holds people accountable for achieving their goals. Delegates assignments to the appropriate person to balance development needs and skills required. Conveys clear expectations for assignments and the desired outcomes. Removes obstacles in order to move the work forward and/or get efforts back on track

Applies Expertise- Is viewed as a leader capable of practically applying expertise to business problems and/or opportunities. Constantly applies knowledge and expertise to improve systems, processes and performance

Engages and Inspires- Projects a positive image and serves as a role model for others. Conveys confidence in others' ability to do their best. Demonstrates a “can-do” spirit, a sense of optimism, ownership, and commitment

Loss Control Knowledge/Skills- Knows and applies a high level of technical knowledge for Property/Casualty lines of business including the knowledge of exposure/hazards and controls. Knows and demonstrates a consultative approach with clients. Can evaluate the skill levels of staff to determine referral limits and training needs. Stays current with industry information and technical knowledge of standards and codes as applied to the job function