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Cushman & Wakefield · 3 days ago

Senior Employee Relations Specialist

Creve Coeur, MO

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $100K/yr

5+ years exp

Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Senior Employee Relations Specialist. This role is responsible for delivering employee relations governance and consulting services to internal clients, focusing on conflict resolution, performance management, and compliance with employment laws.

CommercialCommercial Real EstateConsultingLeasingLegalProperty Management

Responsibilities

Responsible for the delivery of Employee Relations consulting services to dedicated client groups on standard to complex ER matters, including in Canada

Work with employees and their managers to understand perspectives and to guide toward resolution of conflict or issues. Suggest proactive solutions to address employee and business needs

Investigate standard to complex internal employee complaints. Recommend solutions to management and dedicated HRBPs, including consistent corrective action or termination, based on company policies, weighing legal risk factors to the organization. Document investigation, recommendations and resolution for the complaint

Consult and coach managers on performance management best practices, including progressive performance management, performance improvement plans, exit strategies, and involuntary separations

Investigate, review, consult, and provide recommendations to managers on employee misconduct issues. Make recommendations regarding appropriate level of corrective action or termination to HRPBs and management based on company policies and laws

Consult with management, HRBPs, ER COE, Legal, Benefits, Leave Administration and Risk management on escalated leave of absence and job accommodation requests. Provide recommendations, resolution and influence management on recommendations based on company policies and laws

Ensure appropriate documentation to support decision

Support and consult with HRBPs and managers with position elimination activities; coordinate approved business cases with aligned HRBP, ER COE, and the HR Operations team to ensure a seamless and thoughtful process for affected employees and non-affected managers and employees

Provide change management support to management and HRPBs

Partner with dedicated HRBP on issues that are highly complex or present significant risk to the business or company

Investigate, review, consult and provide written responses to state and federal agency charges in partnership with HRBPs and Legal

Utilize Case Management tools to document and effectively manage ER matters and investigations; will become the Subject Matter Expert and Super User of the Case Management tool, generating reports and tracking trends. Provide input and insight on holistic intervention and engagement efforts and remedies

Liaise and partner with Legal and ER COE on high level, high risk, or highly complex issues and their resolution. Partner with legal/ER as needed to ensure compliance with all applicable federal, state and local laws

May assist in the creation and refinement of company-wide HR policies; collaborate and consult on non-HR policies

The Employee Relations Senior Specialist may assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER COE function

May participate in project work that supports the ER COE, the HR team, or other functions

Occasional travel to other C&W locations to participate in investigations and meetings

Qualification

Canadian employment lawEmployee relations experienceConflict managementPHRSPHR designationHRMS systems knowledgeAnalytical skillsInfluence skillsSpanish language skillsCommunication skillsProject management skills

Required

Bachelor's Degree in HR or related area, or equivalent experience

5+ years of progressive ER or HR Generalist experience

Seasoned and proven skills in managing difficult ER situations, conflict management, employment law, influence skills, as well as deep and broad knowledge of Human Resources in general

Superior diagnostic and analytical skills

Excellent written and verbal communication skills

Solid business intelligence

Ability to influence leaders and colleagues; skilled counselor, consultant and facilitator

Strong organization skills and project management skills

Knowledge of HRMS systems such as Workday and PeopleSoft