Multiplier · 1 day ago
BizOps Functional Manager
United States
Full-time
Remote
Senior Level
7+ years expMultiplier is pioneering the future of global employment with a platform that empowers companies to hire and manage talent worldwide. The BizOps Functional Manager will lead the customer health and retention engine, connecting insights to actions and ensuring the growth of the global customer base.
ComplianceEmploymentHuman ResourcesSaaSSoftware
Responsibilities
Build Weekly Retention Forecasting Motion
Own the end-to-end retention forecasting models (CSM-led + Data Science-led) to create a CCO Retention ‘call’ for weekly Forecasting cadence. You will move the company from reactive reporting to proactive, high-accuracy predictability regarding renewals, upsells, and churn
Lead Insights > Actions
Go beyond the dashboard. You will build CLM performance reporting and translate into clear, actionable strategies for the Customer Success and post-Sales teams. You’ll identify why customers/cohorts are at risk and mobilize cross-functional owners accordingly
Compensation & Incentive Design
Own target setting and compensation design for the Customer Success organization to align CSM behavior with NRR goals. Beyond setting targets, you will build the "Single Source of Truth" for performance reporting—developing dashboard(s) that track team attainment and correlate CSM activity to long-term revenue durability
Lead Capacity & Resource Modeling
Build the data-driven capacity planning for our Success team to maximize customer experience and NRR. You’ll determine when and where to hire based on segmentation strategy (customer ratios, complexity, and projected growth) to ensure a seamless customer experience
Iterate on Customer Health Framework
Assess current impact of "Customer Health Score" and iterate on v.2 to drive improved impact. You’ll integrate product usage data, support ticket trends, and payment behavior to identify predictive churn risks before they happen
Qualification
Required
7-10+ years of experience in BizOps, Revenue Operations, or Management Consulting, specifically within a high-growth B2B SaaS environment
Deep Analytical Rigor: You are an expert at building complex models (Excel/SQL/Tableau) that translate raw data into actionable retention strategies
Churn Analytics: Proven track record of building predictive 'Early Warning Systems' and health frameworks that directly impacted NRR
Strategic Capacity Planning: Experience modeling headcount and resource needs against aggressive scaling targets
Tech Stack Fluency: Familiarity with Salesforce, Gainsight (or similar CSPs), and data visualization tools
Stakeholder Mastery: The ability to tell a story with data that aligns Revenue Operations, Finance, and Customer Success toward a unified goal
Benefits
Competitive compensation
Company
Multiplier
Multiplier is a leading global employment platform that manages employment, payroll & compliance for International Teams
201-500 employees
H1B Sponsorship
Multiplier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$77.2MKey Investors
Peak XV PartnersSurge
2022-03-08Series B· $60M
2021-11-01Series A· $13.2M
2021-07-14Seed· $4M
Leadership Team
Sagar Khatri
Co-Founder and CEO
Vamsi Krishna
Co-Founder, MD Global HR Compliance & Advisory
Recent News
2025-10-17
Company data provided by crunchbase