The One 23 Group · 11 hours ago
Network Customer Support Specialist
Ft. Meade,MD,US
Full-time
Onsite
Entry, Mid Level
2+ years expThe One 23 Group is dedicated to excellence in government services, particularly within the Department of Defense and Intelligence Community. They are seeking a Network Customer Support Specialist who will provide support for the provisioning process, ensuring the DISN network operates efficiently to meet the needs of mission partners.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide high-level support for network infrastructure and order entry, utilizing knowledge of DISA programs and systems. Ensure compliance with DISA strategic plans and network layers
Collect, manage, monitor, troubleshoot, and implement network requirements for large-scale networks (CAN, MAN, WAN) for both classified and unclassified systems. Oversee network design, implementation, and optimization
Develop and implement software, hardware, and communications architectures to meet current and future needs. Manage and secure various networks, and support planning, implementation, and administration
Analyze and approve system developments. Address complex issues related to technology and ensure mission readiness by following standards like OSI and IEEE
Administer network servers, optimize performance, and support network administration functions. Manage diverse equipment and configurations
Effectively communicate with diverse teams and prepare thorough documentation and technical specifications. Address and resolve customer issues, perform Root Cause Analysis, and monitor results
Evaluate and address network issues. Work with internal teams, customers, and vendors to provide solutions for voice, data, and image communications
Use tools to evaluate network usage and develop technical and cost-effective solutions. Plan and implement network management systems
Analyze and resolve issues related to applications, systems, and vendor software. Conduct performance tuning and system maintenance
Seek improvements, follow quality processes, meet customer needs, and manage system upgrades. Adhere to standard operating procedures
Follow all safety, security, and policy requirements. Complete training and certifications as needed. Duties may change to support customer and mission needs
Qualification
Required
Minimum Active Top Secret Clearance with the ability to be Sensitive Compartmented Information (SCI) indoctrinated
Highschool diploma
2+ years of military experience in a communications field or an applicable technical discipline
2+ years in an accredited technical training program, including 1 year experience in an applicable communication field
2+ years of experience in a communication field or applicable technical discipline
Company
The One 23 Group
Defining Excellence in Government Service We are The One 23 Group – your strategic partner in navigating the complexities of government operations.
201-500 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase