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Lyons Magnus · 4 days ago

Customer Support Specialist

Walton, KY

Full-time

Onsite

Mid Level

3+ years exp

Lyons Magnus is a leading company in the food industry known for its creativity and innovation. They are seeking a Customer Support Specialist to ensure customer satisfaction, manage inquiries, and facilitate communication between customers and internal teams.

Food and BeverageManufacturing

Responsibilities

Supports the mission, values and vision of the company

Maintains the best interest of Lyons Magnus first and foremost

Work with employees of Lyons Magnus in a positive and constructive manner to maintain a professional relationship. Demonstrates courtesy, discretion, friendliness and diplomacy

Works within a team environment to share information and help others as needed

Responsible for providing exceptional customer support via phone, email, and online chat

Address inquiries, resolve issues, and provide information regarding our products and services

Maintain a professional and positive attitude in all customer interactions

Accurately process customer orders, ensuring they are complete and delivered on time

Collaborate with production and logistics teams to coordinate order fulfillment

Track order status and proactively update customers on any delays or changes

Investigate and resolve customer complaints or issues promptly and effectively

Collaborate with relevant departments to find solutions to recurring problems

Document all customer interactions and resolutions in the company's CRM system

Maintain in-depth knowledge of the company's products, ingredients, and production processes

Stay updated on any new product launches, promotions, or changes to existing offerings

Assist customers in making informed decisions by providing product recommendations

Keep customers informed about the status of their orders and any relevant updates

Provide feedback and suggestions to improve customer support processes and policies

Generate and maintain reports related to customer inquiries, order status, and customer feedback

Ensure compliance with company policies, quality standards, and regulatory requirements

Qualification

Customer support experienceCommunication skillsProblem-solving skillsLogistics experienceMicrosoft Office proficiencyCRM platforms experienceOrganizational skillsBasic mathematical skillsTeam collaborationTime managementEmotional intelligence

Required

3+ years of Experience in Customer Support

Customer focus mentality to deliver excellent and consistent service

Independent decision-maker but successfully works as part of a team

Professional written and verbal communication with ability to communicate clearly and concisely, both orally, in writing, via virtual platforms (i.e., Zoom and Microsoft Teams) and in person. Consistently uses communication skills to influence outcomes

Strong organizational and problem-solving skills

Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude

Experience working with logistics teams

Excellent time management – can balance multiple priorities and meet deadlines

Ability to handle multiple tasks simultaneously and with accuracy

Ability to listen well, determine the issue at hand, and resolve said issue while utilizing high emotional intelligence

Basic mathematical skills

Proficient in computer applications including Microsoft Office and CRM platforms preferably with Microsoft Dynamics AX and Salesforce