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Seeq Corporation · 5 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

$135K/yr - $135K/yr

5+ years exp

Seeq Corporation is a remote-first company focused on providing software and services that convert industrial process data into meaningful business insights. They are seeking a Senior Customer Success Manager who will empower customers to transform their operations, drive renewals and expansions, and build strong relationships to ensure customer success.

AnalyticsCommercialIndustrialInternet of ThingsSoftware

Comp. & Benefits

No H1B

Responsibilities

Develops a deep understanding of the customer's business objectives and proactively plans and executes internal and external initiatives to drive customer outcomes

Is accountable for protecting and growing a multi-million dollar book of business by delivering high rates of renewal, mitigating churn and driving expansion

Acts as the customer focal point in the organization and actively keeps customers informed on product updates, new use cases, updated training offerings, as well as helping customers map out their journey to achieve maximum value

Serves as the trusted advisor that stakeholders depend on for industry insights, digital transformation guidance, and maximizing the ROI of their investment with Seeq

Partners with the sales team, the product team, the training team and the support team to ensure that customer needs are met and, where possible, anticipated

Understand Enterprise SaaS within large multinational organizations and can expertly navigate internal IT/OT priorities

Develop and implement success plans that outline how we will align with our customers' strategic initiatives to exceed their expectations

Deliver quarterly Customer Success Reviews, which are used to highlight successes and refocus priorities to continue driving value

Drive adoption through user onboarding, promoting training, establishing customer user forums, and regular customer touchpoints

Own the renewal process for each customer, ensuring timely renewals while minimizing churn. This involves understanding customer priorities and driving value generation

Collaborate with the account team to develop comprehensive account plans that will drive our strategy around expansion, cross-sell, and upsell

Respond to customer concerns and roadblocks, leading them to the right resources and providing context about priority to the Support Team/Development Team

Identify gaps in Seeq capabilities required to meet customer needs and prioritize to advocate for Feature Enhancements

Leverage customer relationships to expand to other sites, business units, or partner companies

Qualification

Customer Success ManagementB2B SaaS experienceData analytics knowledgeRenewal process ownershipStakeholder engagementCollaboration with SalesStrategic planningPresentation skills

Required

5+ years working in a customer facing role for a B2B SaaS company, or similar technology company, with exposure to multinational organizations OR 5+ years working with or in industrial/manufacturing organizations

Experience interacting with and presenting to Senior Director+ levels at global Fortune 500 companies

Data-driven individual who understands the importance of customer health indicators, and how to pivot account strategy, when required

Adept at translating corporate objectives (e.g., from an annual report) into strategic priorities for an account and gaining stakeholder alignment

Experience owning the renewal process

Experience collaborating with Sales and Services organizations to build and execute account plans that lead to customer advocacy and expansion