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Merchants Insurance Group · 21 hours ago

IT Support Representative

Buffalo, NY

Full-time

Hybrid

Entry Level

$24.81/hr - $33.07/hr

3+ years exp

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast looking for an Information Technology (IT) Support Representative to join their Corporate Headquarters in Buffalo, New York. The role involves providing first-class technical support to agents and colleagues through various communication channels and analyzing service center calls to improve service effectiveness.

AutomotiveReal Estate

H1B Sponsor Likely

Responsibilities

The IT Support Rep will be primarily responsible for taking and appropriately responding to agent and colleague calls, and assisting other members of the Service Center as needed and appropriate

Monitors status of all calls regardless of severity, and coordinates their overall resolution. Proactively provides status updates to customers’ status

Conducts analysis of service center calls to identify recurring problems, and potential preventive solutions. Makes recommendations to Service Center management based on the analysis

Assists in the creation of management reports on call volumes and types, service effectiveness, service center activities, and customer satisfaction

Qualification

IT Support experienceCustomer service experienceIT productsInsurance knowledgeAgency experienceInterpersonal skillsCommunication skills

Required

2 year degree or equivalent work related experience

3 years customer service, IT Support or agency operations experience

Knowledge of IT products and services MS-Office, Internet etc

Excellent interpersonal and communication skills

Preferred

Prior insurance knowledge a plus

Experience in an independent agency setting is a plus

Benefits

Welcoming and positive work environment.

Colleague Appreciation events.

Flexible work arrangements, including flex scheduling and summer hours.

Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.

Competitive pay scale.

Company bonus program.

Generous paid time off package.

Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.

Tuition Reimbursement.

Company

Merchants Insurance Group

For more than 95 years Merchants Insurance Group provides quality property and casualty insurance to protect your business, home and car.

Founded in 1918

Buffalo, New York, USA

201-500 employees

http://www.merchantsgroup.com

H1B Sponsorship

Merchants Insurance Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)