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Netsurit · 13 hours ago

Senior Systems Engineer

Stamford, CT

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Netsurit is a global Managed Services Provider helping organizations grow, secure, and innovate with technology. They are seeking a highly skilled L3 Systems Engineer to join their Connecticut team, responsible for designing, implementing, and supporting Microsoft server and Microsoft 365 environments while providing advanced technical support and project delivery in a fast-paced MSP environment.

Information ServicesInformation TechnologySoftware

Responsibilities

Designing, implementing, migrating, and supporting Microsoft server and Microsoft 365 environments

Delivering infrastructure, disaster recovery, and security projects

Providing advanced technical support and escalation support

Working directly with customers to resolve issues, deliver projects, and improve their IT environments

Plan and execute projects including:

Server deployments and migrations

Exchange / Microsoft 365 migrations

Azure and hybrid infrastructure implementations

Design, implement, and manage:

Disaster Recovery solutions (Datto, Veeam, SaaS backup, BDR)

Azure / O365 environments

Cybersecurity best-practice standards across client environments

Act as Project Lead or Technical Lead on:

MSP platform deployments and standardization initiatives

Implement and manage MSP platforms including:

Provide L2/L3 escalation support for:

Servers, Microsoft 365, networks, endpoints, and security platforms

Diagnose and resolve issues via phone, email, and ticketing system

Track, document, and manage support requests according to SLA and ITIL practices

Monitor ticket queues and escalate SLA risks where required

Maintain technical documentation and system records

Troubleshoot and support:

LAN/WAN, switches, routers, firewalls, connectivity, endpoints, peripherals

DNS, SPF, DKIM, DMARC, email systems and deliverability

Plan and implement:

Patch management, application deployments, service packs

Participate in a rotating after-hours support schedule

Qualification

Microsoft 365AzureDisaster RecoveryNetworking FundamentalsWindows ServerTechnical SupportEmail SecurityAnalytical SkillsMultitaskingVendor ManagementCybersecurity CertificationsIT DegreeCommunication SkillsOrganizational SkillsDocumentation SkillsProject Management

Required

3+ years in a progressive technical support / systems engineering role (5+ years preferred)

Recent hands-on experience (last 12–24 months) with: Server and Microsoft 365 / Exchange migrations, Disaster recovery and backup solutions (Datto, Veeam, etc.), Email security / spam filtering solutions, Firewalls and security platforms

Strong experience with: Windows Server, Microsoft 365, Azure, PC/laptop deployment, troubleshooting, malware remediation, Networking fundamentals (TCP/IP, DNS, routing, switching)

Proven ability to: Design and implement infrastructure solutions (Visio experience a plus), Work across multiple industries (finance, medical, legal, real estate, non-profit, etc.), Manage vendors, negotiate, and source solutions

Strong analytical, troubleshooting, and documentation skills

Excellent communication and customer-facing skills

Highly organized, detail-oriented, self-motivated, and able to multitask in an MSP environment