Decagon · 1 day ago
Solutions Architect - Salesforce
San Francisco
Full-time
Onsite
Senior Level, Lead/Staff
$250K/yr - $300K/yr
8+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experience. They are seeking a Founding Salesforce Architect to define and integrate Salesforce solutions, particularly focused on Service Cloud and ticketing workflows, while acting as a trusted advisor to customers and prospects.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases
Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs
Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows
Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns
Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios
Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices
Qualification
Required
8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations
Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities
Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors
Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce
Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans
Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments
Preferred
Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics
Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems
Salesforce Architect (CTA), Application Architect, or System Architect certifications
Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase