ServiceMaster RRH · 21 hours ago
General Manager - Exterior Restoration
Springfield, IL 62707
Full-time
Onsite
Mid, Senior Level
$110K/yr - $110K/yr
7+ years expServiceMaster DSI is the largest operator of ServiceMaster Restore, dedicated to helping homeowners and businesses recover from disasters. The Exterior Restoration General Manager is responsible for managing exterior insurance repair projects, ensuring compliance, profitability, and customer satisfaction while overseeing subcontractors and project quality control.
Consumer Services
Responsibilities
Lead and manage all exterior restoration projects within the pilot market from assignment through completion
Ensure strict adherence to insurance carrier and TPA requirements related to exterior damage evaluation, estimating, and photo documentation
Prepare, review, and manage exterior estimates, ensuring scope accuracy, pricing integrity, and defensibility
Source, vet, and manage subcontractors across exterior trades including roofing, siding, gutters, windows, and related exterior repairs
Schedule, monitor, and evaluate subcontractor performance to ensure quality, safety, and timeliness
Maintain job cost controls and review project financials to ensure profitability and margin targets are met
Serve as the primary escalation point for exterior-related claim, quality, or documentation issues
Coordinate closely with internal teams to ensure clean handoffs between interior and exterior scopes of work
Ensure customer satisfaction and minimize disruption caused by exterior construction activities
Establish and document standardized processes, documentation practices, and quality controls to support future scalability
Ensure compliance with all company policies, safety procedures, and applicable local and state regulations
Maintain required licenses, certifications, and qualifications necessary to perform exterior restoration work in the market
Qualification
Required
High School Diploma or equivalent; (College coursework or degree in Construction Management or a related field a plus)
Minimum of 7 years of experience in exterior construction, roofing, or insurance restoration
Direct experience managing exterior-only insurance repair projects
Must be able to serve as, or qualify as, a roofing license qualifier in the State of Illinois
Valid Driver's License
Strong organizational and time-management skills
Detail-oriented with a focus on documentation accuracy and compliance
Ability to work independently in a pilot-stage environment
Strong communication skills with customers, subcontractors, and internal stakeholders
Ability to analyze job costs and make decisions to protect profitability
Ability to manage multiple projects simultaneously
Ability to conduct customer and subcontractor discussions professionally
Ability to perform basic mathematical calculations and financial reviews
Ability to complete required documentation and reporting accurately
Ability to lift up to 70 pounds
Ability to access roofs and exterior elevations safely
Ability to see, hear, and communicate clearly
Body position abilities include: Standing, walking, climbing ladders, sitting, crouching
Body movement abilities include: Bending, reaching, lifting, carrying, and driving
Preferred
Prior experience in a leadership or operations role within a roofing or exterior restoration business preferred
HAAG Certification or equivalent exterior damage evaluation training preferred
Strong working knowledge of insurance carrier and TPA documentation and photo requirements
Proficiency with Xactimate or similar estimating software
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Vision insurance
Wellness resources
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase