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Bart & Associates, Inc. · 11 hours ago

UX Reasearch and Design Specialist

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Bart & Associates, Inc. is seeking a UX Research and Design Specialist to support the modernization of their asset management solution. This role focuses on ensuring the ITAM solution is user-friendly and consistent with design standards while partnering with stakeholders to refine user experiences.

ComputerCRMInformation TechnologyRoboticsSoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Collaborate with the Product Owner to design and validate the ServiceNow ITAM user experience through user research, testing, and customer feedback

Ensure the ITAM solution complements existing ServiceNow modules (ITSM, ITOM, CMDB, Security Ops, GRC) in look, feel, flow, wording, icons, and other design elements

Conduct usability studies, customer interviews, and user testing to validate design choices and refine workflows

Design and implement user interface elements that provide meaningful feedback to users during interactions (e.g., error messages when submissions fail, success confirmations when data is saved)

Ensure user instructions are built into ITAM interfaces—through labeling, tooltips, and logical workflows—so users can effectively complete tasks without reliance on external training documents

Partner with developers to ensure designs are implemented accurately and meet accessibility standards (Section 508 / WCAG 2.1 Level AA)

Create wireframes, mockups, prototypes, and design documentation to communicate design intent

Advocate for user-centered design principles and help establish UX best practices across the ITAM solution

Provide input into iterative improvements post-implementation, based on continued user feedback and performance data

Qualification

ServiceNow applicationsUX design principlesUsability testingAccessibility standardsDesign prototyping toolsCustomer feedback analysisCollaboration skillsCommunication skills

Required

Bachelor's degree

8+ years of experience leading teams

Proven experience as a UX designer or researcher working on ServiceNow applications, with hands-on knowledge of platform design patterns

Experience partnering with Product Owners to define, test, and validate ServiceNow solutions with end users

Ability to design solutions that align with the ServiceNow look and feel while adapting to specific customer needs

Strong knowledge of designing for meaningful user feedback, ensuring clear communication in error handling, confirmations, and system responses

Experience embedding instructions and guidance directly into user interfaces to enable intuitive use of ITAM without external documentation

Demonstrated ability to conduct usability testing, analyze results, and iterate designs accordingly

Excellent collaboration and communication skills, with the ability to work across business, technical, and stakeholder groups

Familiarity with accessibility standards and Section 508 / WCAG 2.1 Level AA compliance requirements in UI/UX design

Preferred

ServiceNow certification (e.g., Certified System Administrator, ServiceNow UX/UI Design Specialist)

Portfolio of prior UX design work, preferably including enterprise applications or ServiceNow solutions

Experience with ITAM, ITSM, ITOM, CMDB, or related ServiceNow modules

Familiarity with ITIL practices and IT service management frameworks

Experience designing for government, public sector, or regulated environments

Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD)

Benefits

Three robust individual and family medical plans to full time employees

Health Savings Account (HSA) option

Two tiers of dental coverage

Vision

Life & AD&D

Disability

Accident

Hospital indemnity

Critical illness insurance

Paid time off

B&A sponsored trainings and certifications

Pet insurance benefits

Commuter transit benefits

A free subscription to a virtual exercise platform (NEOU)

401(k) plan with company matching contribution

B&A Cares program

Formal mentorship program

Job shadowing and cross training opportunities

Brand Ambassador program

Employee Assistance Program (EAP)

Access to various support resources to include counseling, legal guidance, financial planning, and more

Monthly teambuilding events

B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A

Company

Bart & Associates, Inc.

Headquartered in McLean, Va., B&A is a leading information technology systems integrator providing solutions through the following service offerings: Modernization & Transformation, Integration & Analytics, Operations & Enablement, Human Capital Management, Integrated Product Solutions, Cybersecurity, and Geospatial.

Founded in 1988

Mclean, Virginia, USA

201-500 employees