TD SYNNEX Multi-Country Area (English) · 4 days ago
Director, Account Management
Clearwater, Florida, United States
Full-time
Onsite
Director/Executive
8+ years expTD SYNNEX Corporation is seeking a Director of Account Management to lead and scale their customer renewal and expansion efforts. This role involves managing key customer relationships and developing a high-performing Account Management team while collaborating cross-functionally to drive revenue growth.
Information Technology & Services
Responsibilities
Build, lead, and mentor a high-performing Account Management team responsible for subscription renewals and expansion revenue
Act as a player-coach, directly owning renewals and expansions for strategic, high-value, or at-risk accounts
Establish and refine scalable processes for renewal forecasting, expansion pipeline management, and deal execution
Define best practices for account planning, value-based renewal conversations, and expansion identification
Hire, onboard, and develop Account Managers as the business scales
Own and drive successful, on-time renewals across assigned strategic accounts
Lead complex renewal and expansion negotiations involving pricing, multi-year agreements, and portfolio expansions
Partner with Account Executives, Sales Engineering, and Customer Success to align technical value, adoption, and commercial outcomes
Maintain accurate renewal and expansion forecasts and ensure CRM data integrity
Proactively identify and mitigate renewal risk, escalating issues as needed
Serve as an executive-level commercial contact for key customers, building long-term trusted relationships
Collaborate closely with reseller and channel partners to coordinate renewals, pricing strategy, and expansion motions
Navigate complex procurement processes and multi-stakeholder buying committees
Ensure a seamless customer experience across direct and partner-led engagements
Partner with Sales Leadership to align renewal and expansion strategy with broader revenue goals
Work with Finance and Legal on deal structure, pricing approvals, and contract terms
Provide voice-of-the-customer feedback to Product and GTM teams to inform roadmap and packaging decisions
Help shape customer revenue strategy, including segmentation, coverage models, and success metrics
Qualification
Required
8+ years of experience in Account Management, Customer Revenue, or Sales, preferably in cybersecurity or enterprise SaaS
Prior experience leading or mentoring Account Managers, ideally in a high-growth environment
Proven success owning renewals and expansion within complex enterprise and mid-market accounts
Experience working with channel or reseller partners in a subscription-based business model
Strong commercial and financial acumen, including forecasting, pricing, and contract negotiation
Ability to operate effectively as both a strategic leader and hands-on contributor
Excellent communication, executive presence, and stakeholder management skills
Benefits
Comprehensive benefits package.
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase