Trilon Group · 1 day ago
Field Support Engineer
Baton Rouge, LA
Full-time
Onsite
Mid Level
3+ years expTrilon Group is a company that focuses on delivering a seamless technology experience for its employees. The Field Support Engineer plays a key role in providing hands-on IT support and ensuring effective service delivery in the Baton Rouge office.
Civil EngineeringConsulting
Responsibilities
Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices
Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs
Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly
Provide onsite flex support during partner integrations and major IT or business project transitions
Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration
Conduct in-person or virtual training sessions on Trilon’s core technologies to improve adoption and enhance digital maturity
Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement
Champion a culture of productivity, digital enablement, and excellent customer service within the local office
Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices
Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams
Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard
Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks
Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate
Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices
Qualification
Required
3 to 5 years of experience in IT support, field services, or workplace technology roles
Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools
Familiarity with collaboration platforms, meeting room technologies, and workplace networking
Experience supporting onboarding, hardware provisioning, and office IT setup
Willingness to work on the weekend and off hours as needed
Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams
Strong communication and customer service skills with the ability to train and enable employees effectively
Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset
Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement
Preferred
Bachelor's degree in Information Systems or a related field preferred
Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
Will require periodic travel between regional offices to deliver onsite services under Trilon's IT support model
Benefits
WEI Incentive Program
Healthy Workplace Program
Employee Referral Bonus
Competitive Health Benefits
Career Development and Training
Flexible/Hybrid Schedule
Community Service Opportunities
Worldwide Travel Assistance
Company
Trilon Group
Trilon Group offers career paths, spanning technical, project management, business management, business development, and operations.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Alpine Investors
2022-02-01Private Equity· $200M
Leadership Team
Michael (Mick) Renshaw
Chief Executive Officer
Charul Doshi
CFO
Recent News
Vermont Business Magazine
2024-01-20
Alpine Investors
2023-10-31
Company data provided by crunchbase