MyChart Help Desk Support Specialist jobs in United States
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CGH Medical Center ยท 16 hours ago

MyChart Help Desk Support Specialist

positionSterling, IL
timeFull-time
remoteOnsite
seniorityEntry Level
money$16.75/hr - $25.13/hr
date1+ years exp

CGH Medical Center is experiencing growth and is looking to hire talented individuals. The MyChart Help Desk Support Specialist plays a crucial role in enhancing the patient experience by providing technical support for the Epic MyChart patient portal.

Health CareHospitalNon Profit
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H1B Sponsor Likelynote

Responsibilities

Provide real-time support to patients via phone, email, and chat for MyChart-related inquiries
Assist patients with account creation, password resets, and login issues
Troubleshoot technical issues and escalate complex problems to the appropriate IT or clinical support teams
Document all interactions and resolutions in the ticketing system
Educate patients on the benefits and functionalities of MyChart to promote engagement and self-service
Assist with internal staff education on the benefits of the MyChart portal and provide guidance on basic troubleshooting steps they can use when helping patients in person
Ensure compliance with HIPAA and hospital privacy/security policies in all interactions
Answers incoming phone lines, screen calls and takes messages for physician and support staff
Documents phone calls into the EMR, tasking to the appropriate personnel

Qualification

Epic MyChartCustomer serviceTechnical troubleshootingHealthcare terminologyBilingualWeb-based applicationsMobile devicesCommunication skillsInterpersonal skills

Required

High school diploma or equivalent required
1+ year of experience in a customer service, help desk, or healthcare support role required
Strong communication and interpersonal skills required
Proficiency with computers, web-based applications, and mobile devices required
Ability to explain technical concepts in a patient-friendly manner required

Preferred

Experience with Epic MyChart or other patient portal systems preferred
Bilingual (Spanish or other languages) a plus
Familiarity with healthcare terminology and patient access workflows preferred

Benefits

Health and Dental Insurance
IMRF (Illinois Municipal Retirement Fund)
Retirement Fund (457 and 401A Plan)
Medical and Dependent Care Flexible Spending
Life Insurance
Short and Long Term Disability
Optional Insurances
Paid Time Off
Tuition Reimbursement and Loan Forgiveness
Gift Shop Discount
CGH Day Care Discount
CGH Dietary Discount
Employee Assistance Program
CGH Pharmacy Discount
CGH Vision Center Discount

Company

CGH Medical Center

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CGH Medical Center is a progressive acute care facility.
dateFounded in 1909
location
Sterling, Illinois, USA
people-size1001-5000 employees
web-link
https://www.cghmc.com/

H1B Sponsorship

CGH Medical Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (3)
2022 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Paul Steinke
President & CEO
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Company data provided by crunchbase