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sFOX · 14 hours ago

Enterprise Solutions Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

sFOX is a full-service prime dealer providing liquidity from over 30 exchanges and OTC desks. As an Enterprise Solutions Engineer, you will bridge the platform and clients, guiding them through integrations and driving platform adoption while providing ongoing support and feedback to enhance product development.

BitcoinBlockchainCryptocurrencyEthereumFinTechTrading PlatformVirtual Currency

H1B Sponsor Likely

Responsibilities

Act as the technical product lead throughout the sales cycle, collaborating with account executives to identify prospects' needs, deliver customized demos and presentations, design tailored solutions, and create documentation that highlights the impact of sFOX in addressing their specific use cases and requirements

Lead the technical implementation and onboarding process for new clients–create and present solution designs, best practices, and documentation to maximize client success

Build and maintain high-quality technical resources to support sales and integrations, including documentation, integration guides, examples, demos, and FAQs that highlight sFOX's capabilities

Manage RFPs, security reviews, and technical due diligence: coordinate with Compliance, Security, and Legal teams to address controls, data handling, and regulatory needs

Provide ongoing client support–accept and triage inbound inquiries, reproduce and debug, escalate effectively, and communicate updates while adhering to established SLAs

Conduct formal and informal business reviews with clients: monitor KPIs and health metrics, and propose optimizations or new use cases to boost adoption and value

Partner with Product and Engineering to support product development and releases–QA new features, document release notes, create enablement materials, run beta programs, and communicate releases to clients to ensure seamless adoption, accurate feedback loops, and continuous product improvement

Systematically capture and synthesize client feedback; deliver actionable insights to Product and Engineering to inform roadmap and prioritization

Qualification

Technical sales experienceAPI proficiencyClient onboardingAnalytical thinkingProgramming languagesCommunication skillsProject management

Required

2+ years in technical sales, sales engineering, technical customer success or similar roles, ideally in fintech, trading, crypto, or related fields like risk/compliance

Proficiency in understanding and demonstrating complex technical platforms, including APIs (e.g., REST, FIX, WebSocket)

Demonstrated success in managing sales cycles, leading proofs-of-concept (POCs), and onboarding clients

Strong analytical thinking to diagnose issues, debug integrations, perform technical analysis, and design customized solutions

Basic to intermediate skills in languages like Python, JavaScript, Ruby, Go, or Java, with the ability to read/understand code, build sample integrations, and create tools such as Postman collections or code samples

Excellent verbal and written communication for delivering technical presentations, demos, RFPs, and documentation, while explaining complex concepts to technical and non-technical stakeholders

Ability to juggle multiple priorities, meet SLAs, manage projects, and adapt in fast-paced environments

Company

sFOX

SFOX is a cryptocurrency prime dealer for professional traders and institutional investors.

Founded in 2014

Los Angeles, California, USA

51-200 employees

https://www.sfox.com

H1B Sponsorship

sFOX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2020 (1)