Natus Sensory · 7 hours ago
Field Service Technician
Utah, United States
Full-time
Onsite
Mid, Senior Level
5+ years expNatus Sensory has been dedicated to providing high-quality solutions for clinicians for over 80 years. The Field Service Technician role involves providing technical support for medical instrumentation, establishing customer relationships, and managing service coverage across multiple states.
Health CareMedicalMedical Device
Responsibilities
Stay up to date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers
Visit customer locations to perform installation, calibration, and equipment repair on company offerings
Complete calibration forms onsite and email to customers within 24 hours. Ensure that knowledge of products serviced is held to a high standard and up to date
Work closely with sales and service teams and customers to understand their service needs
Work closely with the service scheduling team for territory management and streamline monthly schedule whenever possible
Maintain customer focus and with sense of urgency related to performance and problem solving, with emphasis on innovation and utilization of technology
Effective customer interaction through good interpersonal relationships, asks questions, listens carefully and provides appropriate information. Recognizes issues, problems or opportunities and determines the appropriate action required
Order/maintain adequate amount of truck stock to replace defective parts in the field when needed
Manage appropriate tools and equipment to ensure that they are in proper functioning order and meets Company’s quality standards
Multi-tasks to complete responsibilities in a timely and accurate manner
Book travel arrangements including flights and lodging according to planned customer visits
Attend trade shows, presentations and meetings as required. Submit expense reports in a timely manner
Qualification
Required
A graduate of an accredited Electronics Technician/Technologist program
Minimum (5) five years as a bench electronic technician
Minimum (3) three years' experience on the road environment
Excellent working knowledge of Windows and related core programs
Demonstrated knowledge of analog & digital electronics
Strong troubleshooting and exceptional analytical skills
Possess proven team player skills with the ability to work independently frequently & with confidence
Strong attention to detail and quality while demonstrating continued pride in their work
Excellent organizational, record keeping and time management skills
Possess a valid driver's license at all times
Possess a small car which he/she will use on the road
Preferred
Proficiency in spoken English and French is preferred
Benefits
Comprehensive benefit package that starts on your 1st day including medical, dental, vision, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off plan, tuition reimbursement assistance eligibility after your first year, and more.
Company
Natus Sensory
Natus Sensory provides medical devices and software for screening and assessing hearing, balance and vision for clinicians.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2026-01-08
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