HST Pathways · 9 hours ago
Product Implementation Manager - Billing/RCM
United States
Full-time
Remote
Mid LevelHST Pathways is a profitable, fully remote SaaS company focused on transforming healthcare through innovative software for surgery centers. The Product Implementation Manager will ensure successful implementation and adoption of the Practice Management platform, providing expert support, training, and ongoing client assistance to enhance user engagement and satisfaction.
Health CareInformation TechnologySoftware
Responsibilities
The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs)
This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR
Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles
The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience
Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence
Deliver onsite, classroom, and remote training on HST Pathways software products, using established tools and methodologies
Lead training sessions for facility administrators, office managers, clinical staff, and physicians, focusing on daily use, administrative functions, and role-specific responsibilities within each application
Create and maintain documentation and educational materials in partnership with the Learning and Development Team
Contribute to curriculum design and training content for product upgrades and new releases
Stay current with training best practices and adult learning methods to enhance learner engagement and knowledge retention
Research third-party vendor integrations to provide operational expertise and ensure seamless interaction with HST Pathways applications
Develop and update operational documentation, internal Knowledge Base content, and application Help Files to support staff and client learning
Collaborate with internal departments to identify content gaps and implement process improvements in client education and implementation
Partner with the implementation leadership team to support achievement of organizational OKRs and KPIs
Troubleshoot and diagnose issues to determine whether they are application-related, escalating to the appropriate vendor when necessary
Represent HST Pathways’ mission and values in all client and partner interactions, ensuring customer satisfaction throughout the implementation process
Travel is up to 50% as required to deliver training and client support
Qualification
Required
Bachelor's degree preferred
Proficiency in Microsoft Office and related software tools
Strong public speaking and presentation abilities
Excellent communication skills for both internal and external audiences
Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment
Experience developing, implementing, and maintaining training curricula for new and existing products
Hands-on experience with software implementation and end-user training
Demonstrated success in training and educating peers, physicians, and other healthcare professionals
Subject Matter Expert (SME) in at least one core product or across the full suite of connected care products
Preferred
Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred
Benefits
Remote work environment
Health benefits paid for employees
Flexible Paid Time Off Policy
11 company holidays per year
Paid parental leave
401K with matching contributions
Learning and development allowance
A diverse, inclusive, and fun team!
Company
HST Pathways
HST Pathways is the leading provider of a suite of products that have been thoughtfully and clinically designed for the surgery center industry.
Founded in 2005
201-500 employees
H1B Sponsorship
HST Pathways has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2020-11-10Acquired
Leadership Team
David Thawley
Chief Executive Officer
Gavin Fabian
Chief Product Officer
Recent News
Company data provided by crunchbase