The HT Group · 1 week ago
Night Dispatch Manager
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yrThe HT Group has partnered with a leading road services provider to find a Night Dispatch Manager to lead and oversee their Night Dispatch Center. This hands-on leadership role is critical for ensuring smooth operations during overnight hours, requiring exceptional communication skills and the ability to thrive in high-pressure environments.
EmploymentManagement ConsultingRecruitingService Industry
Responsibilities
Lead and manage the Utah Night Dispatch Center operations
Build, train, and supervise the overnight dispatch team
Develop and maintain employee schedules to ensure adequate coverage and workflow efficiency
Handle pricing and quoting for service calls during night hours
Monitor performance and ensure dispatch procedures are followed across all locations
Troubleshoot issues in real time to maintain smooth operational flow
Serve as a primary point of contact for urgent matters or escalations during overnight shifts
Partner with leadership to identify operational improvements and support long-term growth initiatives
Qualification
Required
Demonstrated leadership experience, including managing and developing teams
Prior dispatch experience in a fast-paced or high-volume environment
Strong, prompt communicator with the ability to convey information clearly and professionally
Highly motivated, growth-oriented, and capable of driving culture and performance improvements
Positive and solutions-focused attitude, even in high-stress situations
Tech-savvy and comfortable learning new dispatch or workforce management systems
Willingness to be hands-on in a 24/7 operation
Preferred
Industry background in towing is preferred; experience in law enforcement or other emergency response fields is also highly valuable
Benefits
Meaningful leadership role within an essential service organization.
Opportunity to build and shape a key operational team.
Clear growth path and advancement opportunities.
Company
The HT Group
The HT Group is a collection of passionate, dedicated management solutions executives, and staffing and recruiting professionals whose main goal is to improve lives by connecting individuals with quality career opportunities.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Turpin
Chief Executive Officer, Founding Partner
Jim Gilliam
Chairman, Founding Partner
Company data provided by crunchbase