Eva Lee & Associates Recruitment ยท 2 weeks ago
Customer Service Operator
United States
Full-time, Contract
Remote
New Grad, Entry LevelEva Lee & Associates Recruitment is seeking a Customer Phone Services Representative to act as a primary point of contact for clients via phone. This role requires strong communication skills and the ability to handle inquiries, resolve concerns, and provide accurate information in a courteous and timely manner.
Law Practice
Responsibilities
Answer incoming calls promptly and professionally
Assist customers with inquiries, requests, and basic issue resolution
Provide accurate information about services, policies, and procedures
Escalate complex issues to appropriate team members when necessary
Document call details and customer interactions accurately
Maintain a high level of customer satisfaction and professionalism
Follow call scripts, service guidelines, and quality standards
Support administrative tasks related to customer service as needed
Qualification
Required
High school diploma or equivalent (post-secondary education is an asset)
Must currently reside in United States and be legally eligible to work in United States
Previous experience in customer service, call center, or phone-based support preferred
Excellent verbal communication and active listening skills
Strong problem-solving and interpersonal abilities
Comfortable handling a high volume of calls
Basic computer skills and familiarity with CRM or call management systems
Clear and professional phone etiquette
Patience, empathy, and customer-focused attitude
Attention to detail and accurate documentation
Time management and reliability
Ability to remain calm under pressure
Preferred
Previous experience in customer service, call center, or phone-based support preferred
Company
Eva Lee & Associates Recruitment
A recruitment agency specialized in placing high-quality legal support staff at law firms in Metro Vancouver.
Founded in 2000
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase