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Sunward · 1 day ago

AI Specialist

Albuquerque,NM,US

Full-time

Hybrid

Mid Level

3+ years exp

Sunward is a company focused on improving process efficiency through AI-driven solutions. The AI Specialist will develop, test, and maintain AI technologies to enhance member and employee experiences while collaborating with various business teams to implement impactful solutions.

BankingFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Independently design, develop, and deploy AI and machine learning solutions that streamline operations and support efficiency across departments

Build and maintain automation models and workflows using generative AI, NLP, and process automation tools, applying best practices under general guidance

Evaluate and implement AI models that enhance decision support, data classification, and member engagement

Maintain documentation and monitor AI model performance, ensuring solutions remain reliable, compliant, and effective

Collaborate with business units to identify, test, and implement AI use cases that deliver measurable value

Serve as functional administrator for internal and external chatbot platforms, managing day-to-day operations and ensuring quality user experiences

Design and maintain conversational flows that provide clear, accurate, and engaging interactions for members and employees

Train and refine chatbot language models based on usage patterns, feedback, and emerging needs

Work cross-functionally with IT, Marketing, and Member Experience teams to integrate AI solutions while maintaining alignment with organizational standards and tone

Partner with data engineers, analysts, and business teams to ensure smooth integration of AI capabilities into enterprise systems

Follow data governance and security standards when deploying and managing AI models

Research emerging AI technologies and recommend tools or methods that can safely enhance productivity and service delivery

Support the Credit Union’s AI governance framework by ensuring ethical and compliant use of AI technologies

Qualification

AI developmentMachine learningNatural language processingChatbot managementPythonAzure AIOpenAI APIData governanceProblem-solvingCollaborationAttention to detail

Required

Minimum 3 years of experience developing or managing AI, automation, or data-driven solutions

Experience managing and optimizing chatbot systems (e.g., Microsoft Power Virtual Agents, Intercom, BoostAI, or similar)

Bachelor's degree in computer science, data science, information systems, or a related field. Relevant work experience equivalent to a bachelor's degree may be considered in lieu of formal education

Strong understanding of AI concepts, including natural language processing (NLP), machine learning, and automation frameworks

Proficiency with AI development tools and frameworks (e.g., Python, Azure AI, OpenAI API, TensorFlow, or similar)

Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Teams) and other tools commonly used in business operations

Familiarity with data governance, security standards, and responsible AI practices

Ability to translate business needs into technical solutions and communicate complex concepts clearly to both technical and non-technical audiences

Strong analytical, troubleshooting, and problem-solving skills, with the ability to independently evaluate options and make informed decisions

Strong attention to detail and commitment to quality, compliance, and ethical AI practices

Ability to collaborate effectively across teams, manage multiple priorities, and deliver projects or workstreams on time

Proactive in identifying opportunities for improvement and implementing practical, data-driven solutions

Preferred

Experience with chatbot design, workflow automation, or applied machine learning preferred

Familiarity with credit union or financial services environments a plus

Company

Sunward

Sunward, formerly known as Sandia Laboratory Federal Credit Union (SLFCU), is one of New Mexico’s largest credit unions, serving 170,000+ members and managing more than $4.1 billion in assets.

Founded in 1948

Albuquerque, New Mexico, USA

501-1000 employees

https://gosunward.org

H1B Sponsorship

Sunward has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)