Pine Pharmaceuticals · 20 hours ago
Customer Support Specialist
Tonawanda, New York, United States
Full-time
Onsite
Entry, Mid Level
1+ years expPine Pharmaceuticals is a company focused on customer satisfaction, and they are seeking a Customer Support Specialist. The primary responsibility of this position is providing a top-notch customer experience by accurately recording customer orders, addressing inquiries, coordinating product returns, and resolving complaints in a timely and professional manner.
Health CareManufacturingPharmaceuticalRetail
Responsibilities
Communicate effectively and professionally with customers, both verbally and in writing through various channels such as phone, email, and fax
Enter order information into the company's database, ensuring that the orders are complete, accurate, and in compliance with established policies and procedures
Collaborate with other departments, such as shipping or the sales team, to ensure that orders are processed and fulfilled correctly
Address any customer inquiries or concerns regarding their order status or any other issues related to the order
Identify and resolve any discrepancies or issues related to orders, such as incorrect pricing or missing items
Coordinate product returns, credits, and replacements
Generate regular reports on order status, inventory levels, and other key performance metrics
Monitor UPS and FedEx tracking numbers for possible shipping delays
Update, organize, and maintain new and existing customer records in the company’s ERP and CRM systems
Develop a deep understanding of the company's products, prices, and services to provide accurate and up-to-date information to customers
Use product knowledge to offer appropriate solutions and recommendations based on customer needs
Clearly and concisely document customer interactions, including inquiries, issues, and resolutions
Provide regular reports or updates to the team or supervisor regarding customer feedback, trends, and recurring issues
Build and maintain strong relationships with customers by demonstrating empathy, professionalism, and a customer-focused attitude
Qualification
Required
1-3 years of experience in order entry or customer service
Must be able to work effectively as part of a team
Ability to adapt and learn quickly in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving and critical-thinking abilities
Patience, empathy, and a customer-oriented mindset
Ability to work under pressure and handle escalated situations
High organizational skills and attention to detail
Basic proficiency in CRM software and Microsoft Excel
Preferred
Associates or Bachelor's degree preferred
Company
Pine Pharmaceuticals
Pine Pharmaceuticals manufactures and supplies anesthetics, antibiotics, intranasal solutions, steroids, topical ophthalmic & IV solutions.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Business Journals
2023-07-28
Business Journals
2023-05-23
2023-05-11
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