GHX · 16 hours ago
Customer Support Analyst II - Applications
United States
Full-time
Remote
Entry, Mid Level
$18/hr - $23/hr
1+ years expGlobal Healthcare Exchange (GHX) is a healthcare business and data automation company that empowers healthcare organizations to enable better patient care. The Customer Support Analyst II will work within the Customer Support Center to assist customers with the GHX Internet B2B exchange system and troubleshoot any issues they may encounter.
Hospital & Health Care
Responsibilities
Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information
Works cooperatively with other team members and departments to develop effective and timely solutions for customers
Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions
Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems
Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues
Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call
Provides assistance and mentorship to CSA-I analysts as needed
Collaborates with peers and extended departments to provide timely resolution to customer problems
Qualification
Required
Excellent communication skills; verbal, written, and electronic
Strong technical troubleshooting and problem solving skills across a variety of platforms and proprietary products
Good organizational skills and the ability to work within deadlines and while speaking with customers
Exceptional customer service skills and positive customer focus
Good understanding of Information System components - including database, User Interface, and inter-application communication and processing logic
Ability to identify learning opportunities and self-educate where resources and opportunities are present
BS/BA degree in computer systems or related business, scientific, technical or engineering disciplines, OR relevant technical certification, OR more than one (1) year solid experience with supporting customers for ISP's, ASP's, or for software and business applications
Must enjoy working in a fast-paced dynamic, collaborative environment
Must have a professional demeanor and a positive attitude
Must be able to self-direct and proactively engage where opportunities for improvement and challenges present themselves
Must be flexible to work 8 hours shifts within normal Customer Care Center hours, which is from 5:00 a.m. to 6:00 p.m., Monday through Friday. Must be able to share, in rotation, on-call weekend and holiday customer support
Preferred
Efficiency
Organization and planning
Attention to detail
Proactive, personal initiative
Process driven approach to getting things done
Collaborative problem solving
Professional call handling and communication skills
Accountability
Integrity
Positive attitude
Healthcare or Supply Chain experience
Personal drive to succeed
Benefits
Health, vision, and dental insurance
Accident and life insurance
401k matching
Paid-time off
Education reimbursement
Company
GHX
GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tina Vatanka Murphy
President & CEO
CJ Singh
Chief Technology Officer
Recent News
The Hans India
2024-02-11
2024-02-11
Company data provided by crunchbase