Anaplan · 1 day ago
Customer Success Director
New York City, United States
Full-time
Hybrid
Lead/Staff, Director/Executive
$200K/yr - $271K/yr
5+ years expAnaplan is a leading innovator focused on optimizing business decision-making through their AI-infused scenario planning platform. They are seeking a highly driven Customer Success Director to manage a team and oversee strategic customer relationships, ensuring business performance targets are achieved and customer satisfaction is prioritized.
Enterprise SoftwareInformation TechnologyInsurTechProductivity Tools
Responsibilities
Manage a team of 3-5 field resources (individual contributors) and oversee a strategic set of customers within the Enterprise industry
Execute the overall company and Customer Success strategy to deliver business critical outcomes related to customer acquisition, implementation, adoption, and expansion
Lead and coach your team to achieve quarterly business goals and driving key performance metrics including best in class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base
Provide weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy
Serve as client facing champion and foster senior level customer relationships across your book of business
Operate with a strong go-to-market (GTM) and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships
Ensure the execution of key business excellence programs that are designed to ensure successful Anaplan implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions
Qualification
Required
Proven Track Record: Top performer with a proven track record of success
Business Acumen: Strong business IQ coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives
Financial Expertise: Knowledge of business, finance, accounting, and strategy
Analytical Skills: Critical thinker with natural curiosity and the ability to consistently reprioritize and execute with speed and precision
Collaboration: World-class collaborator who is open to learning new concepts and values ideas from others
Leadership: Ability to define clear objectives, communicate goals, and hold others accountable. Outcome-oriented with a desire to make an impact
Industry Knowledge: Well-informed and educated on industry trends and events
Financial Analysis: Comfortable reading and interpreting financial results from 10K and other publicly available sources
Values-Driven: Values-based, inclusive, and empathetic
Organization: Extremely well-organized and capable of managing a demanding and evolving calendar
Ethics: Unwavering ethics and commitment to always doing the right thing
Results-Oriented: Desire to go above and beyond to deliver results and build a category-leading company
Strategic Thinking: Ability to align corporate goals with regional and team initiatives, shape strategy, and set vision for a large organization
Problem-Solving: Problem solver, capable of quickly identifying challenges and identifying actionable steps to resolve
Learning Agility: Fast learner, capable of synthesizing large volumes of information and identifying the most important points
Risk Management: Ability to identify risk early with the skill and knowledge to address before escalation
Communication: Ability to articulate complex ideas clearly and succinctly and develop customer-facing and executive-ready messages and presentations
Collaboration: Experience working with 3rd party consulting partners to support customer engagements
Operational Excellence: Commitment to business and operational excellence to drive world-class business performance
Technical Proficiency: Knowledge of agile software implementation methodologies
Customer Focus: Strong customer management skills with executive-level communication experience
People Development: Strong management and leadership experience, with experience cultivating talent
Business Planning: Knowledge of business planning and forecasting practices
Minimum five years of experience working in SaaS with 3-5 years of prior management experience
Bachelor's degree, with focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance
Preferred
MBA a plus
Experience negotiating commercial agreements for software and related services, with ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively
Benefits
Diversity, Equity, Inclusion and Belonging (DEIB)
Reasonable accommodation
Company
Anaplan
Anaplan is a business planning software company that develops a cloud platform for decision-making with connected planning modeling.
1001-5000 employees
H1B Sponsorship
Anaplan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (21)
2023 (54)
2022 (72)
2021 (104)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$299.9MKey Investors
Premji InvestFounders Circle CapitalDFJ Growth
2022-03-20Acquired
2018-10-12IPO
2018-01-01Secondary Market
Leadership Team
Charles E. Gottdiener
Chief Executive Officer
Juli Hansen
Global Client Director
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