NYU Rory Meyers College of Nursing · 1 week ago
IT Specialist, Service Desk
US-NY-New York
Full-time
Onsite
Mid Level
3+ years expNYU Rory Meyers College of Nursing is seeking an IT Specialist for their Service Desk. The role involves diagnosing technical problems, managing incident tracking, and collaborating with various stakeholders to provide effective solutions.
Education Management
Responsibilities
Analyze, evaluate, and diagnose technical problems involving Tisch IT Service Desk technology services and support; assess complexity, determine resolutions, and provide solutions; report on findings; recommend and document solutions
Assess, initiate, plan, and manage incident tracking database process and recommend system or software changes
Monitor and oversee the work of student employees
Act as the Tisch Communication representative
Collaborate with managers, specialists, technicians, service partners, and vendors for problem management of complex technical support issues
Qualification
Required
Bachelor's Degree
3+ years relevant experience analyzing hardware, software, and systems' performance, providing technical support, including troubleshooting to resolve problems with computer hardware, software applications, printers, and A/V systems
Experience with Active Directory and Endpoint Management Systems; creating technical documentation and staff supervision or an equivalent combination of education and experience
Strong customer focus, flexibility to resolve urgent issues, and understanding of computer technology in an educational environment
Excellent interpersonal, verbal, and written communication skills
Able to effectively communicate with individuals at all levels (including non-technical users), create detailed computer/software procedures, establish detailed metrics for reporting, and adapt while troubleshooting highly technical issues independent of device or operating system
Must have knowledge of Crestron systems and advanced knowledge of Windows OS and Apple Mac OS
Diverse experience in audio-visual equipment such as video cameras, microphones, and projectors
Ability to conduct training classes and presentations
Preferred
3+ years relevant experience, including experience in a service/help desk and/or audiovisual environment solving highly technical issues
Experience working with system and endpoint administrators to report issues and bugs identified by service desk staff in an educational environment
Company
NYU Rory Meyers College of Nursing
At NYU Rory Meyers College of Nursing, we generate knowledge through research in nursing, health, and interdisciplinary science; we educate leaders in nursing to advance healthcare locally and globally; we provide innovative and exemplary healthcare, and we shape the future of nursing through leadership in healthcare policy.
51-200 employees
H1B Sponsorship
NYU Rory Meyers College of Nursing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase