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Capital One · 14 hours ago

Wire Fulfillment Principal Associate - Essential Onsite

Ronkonkoma, NY

Full-time

Onsite

Mid, Senior Level

$119K/yr - $136K/yr

4+ years exp

Capital One is a leading financial services company, and they are seeking a Wire Fulfillment Principal Associate to join their Enterprise Wire Operations team. This role involves leading a team in Ronkonkoma, ensuring efficient wire processing, managing exceptions, and collaborating with various partners to enhance the customer payment experience.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Responsible for leadership of 6 associates across our Ronkonkoma locations with hours of operation that range from 6:15am - 7:30pm EST, Monday - Friday

Actively develop, manage and coach direct reports on a daily basis

Ensure processes are governed by comprehensive, documented procedures and management routines that are aligned with corporate policies, standards, and best practices

Act to ensure all service levels are met and exceeded

Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency

Works with partner groups within product management and customer servicing groups across commercial, small business and retail lines of business to problem solve complex issues and drive process change

Manages department’s audit remediation efforts including establishing controls and securing approvals

Maintain process business continuity planning

Perform periodic self-audits to ensure compliance with internal and external procedures and regulatory requirements

Ability to work in a rapidly changing environment where priorities may shift immediately

Demonstrate independence in solving complex problems

Connect personally, listen, and care in the moments that matter

Foster an environment of trust, collaboration, and belonging

Lead with heart, humility, and authenticity

Hold a high bar for talent and performance

Lead through change with candor and optimism

Appreciate, reward, and elevate great performance

Qualification

People managementBanking operationsProcess managementOperational risk managementWire operationsGoogle SuiteMicrosoft OfficeLeadershipProblem solvingCollaboration