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Quadax, Inc. · 15 hours ago

Accounts Receivable Operations Supervisor

Middleburg Heights, OH

Full-time

Hybrid

Mid Level

$49K/yr - $59K/yr

Quadax, Inc. is seeking an Accounts Receivable Operations Supervisor to oversee performance and quality of work in their accounts receivable department. This role involves managing month-end closing procedures, training team members, and ensuring efficient operations through process analysis and communication with global teams.

Health CareInformation Technology

Responsibilities

Oversee performance of month-end closing procedures for a select group of clients: Meet month-end closing deadlines, reconcile monthly receipts to bank records, and manage all other client designated expectations

Responsible for quality and quantity of work done by accounts receivable specialists, both onshore and offshore. Review audits, turnaround times, and production reports - develop action plans with measurable results. Communicate results to team members and report on actions needed to help teams improve

Point of contact for internal audit team. Manage global calibration meeting schedule, attend calibration meetings, and communicate results with both global and domestic audit leads

Ensure that all team members are adequately trained. Develop and implement SOPs and instructional aids when needed

Develop and maintain project plans and trackers for tasks. Provide status updates to all stakeholders. Pro-active communication and follow-up are required competencies

Analyze process flows to streamline procedures to improve efficiency of department, recommend automation opportunities

Build positive rapport with global and domestic teams. Build your knowledge base on different cultures. Lead the effort to keep teams motivated

Works directly with both global and domestic team members to provide information through email, tele-conferences, and go-to-meetings. Answers questions promptly, follows-up on open action items as needed

Works with global and domestic management to ensure success of the global teams. Point person on administrative items such as portal access and reporting

Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs

Communicates client process changes as they are provided by the Client Service team to your respective team members. Ensure that process changes are documented, received and understood by the team members

Supervise staff in accordance with company policies and procedures

Conduct interviews, hire new staff, and provide employee training

Coach staff to improve performance, including preparing Coaching Performance Plans

Establish employee goals and conduct periodic employee performance reviews

Maintain staff scheduling to include work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees

Schedule and conduct department meetings to review client issues and initiatives, departmental quality, and productivity metrics and other departmental topics

Oversee projects specific to the department or division

Other duties as assigned

Qualification

Accounts receivable backgroundTeam performance managementHealthcare billing knowledgeExcelAnalytical skillsStress managementMultitaskingCommunication skillsTime managementPositive attitude

Required

Two years of college or equivalent work experience

Professional with excellent communication, analytical, and time management skills

Intermediate level Excel experience (including creation of pivot tables)

Ability to establish priorities, proceed with objectives, and work independently

Ability to handle stress in a fast paced environments with multiple priorities and deadlines while adapting to a changing atmosphere

Ability to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels

Ability to multitask and work in a fast paced environment

Effective communication skills and a positive attitude

Preferred

Accounts receivable background

Previous experience with payment posting at a revenue cycle management company

Team performance management

Working knowledge of healthcare billing and reimbursement, government payer and managed care industry

Company

Quadax, Inc.

Glassdoor3.3

Quadax is a trusted leader in revenue cycle management (RCM), delivering innovative solutions that help healthcare providers nationwide accelerate payments, boost reimbursements, and improve financial performance.

Founded in 1973