Integrated Resources, Inc ( IRI ) · 1 month ago
Pharmacy Technician | Sales Administration Analyst
Lake Mary, FL
Full-time
Hybrid
Mid Level
3+ years expIntegrated Resources, Inc (IRI) is seeking a Pharmacy Technician | Sales Administration Analyst to serve as the primary lead for internal and external customers for Specialty Pharmacy partnerships. The role involves managing relationships, driving sales growth, resolving customer issues, and collaborating across departments for optimal partnership growth.
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Responsibilities
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships
Responsible for leading relationship and retention focus for existing strategic group portfolio
Works with Specialty Pharmacy/AIC/HS Representatives to Products sales insight and helps to drive organic sales growth and targeted goals
Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads
Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed
Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement
Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments
Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance
Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment
Assist customer with Windows based applications on-boarding, account management, and issue resolution as Primary support
Assist with internal & external customer communications via phone, email for efficient resolution
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships
Process management and engagement for customer retention
Communication outreach for existing partnerships optimization
Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships
Qualification
Required
Logistics experience
At least 2 years of Process Improvement experience
3+ years customer service experience supporting inside or outside sales
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
Excellent phone and written presentation and communication skills required
Demonstrated ability to problem solve individually and as a team setting
Professional demeanor
Strong administrative skills
Process Improvement Skills
Ability to learn and retain new detail as well as apply them quickly
Attention to detail
Team player
High school diploma
Preferred
SAP experience
Company
Integrated Resources, Inc ( IRI )
Integrated Resources Inc.
501-1000 employees
H1B Sponsorship
Integrated Resources, Inc ( IRI ) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (13)
2022 (9)
2021 (25)
2020 (39)
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-11
2025-04-14
Company data provided by crunchbase