GCC Customer Service Representative – Entry jobs in United States
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ICONMA · 1 month ago

GCC Customer Service Representative – Entry

positionAustin, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$23.40/hr - $25.66/hr

ICONMA is a Confidential company seeking a GCC Customer Service Representative – Entry for their Austin, TX location. The role involves resolving customer issues, processing requests in the SAP CRM system, and managing customer escalations by collaborating with internal stakeholders.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization
Responsible to process and maintain customer request via emails and phone call in SAP CRM System
Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
Responsible in managing customer escalation by working closely with internal stakeholders

Qualification

SAP CRMProduct/serviceCommunicationAdditional language skillSupply chain process knowledge

Required

Required to use existing procedures to problem solve customer escalation and follow up
Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
Required to adhere to business, operation procedures and financial policy
Strong communication skill - written and spoken (Ability to Use Positive Language)
Knowledge of product or service
Strong spoken and written English
Additional language skill - for multiple region support
SAP/CRM/ Supply chain process knowledge is a plus

Benefits

Health Benefits
Referral Program
Excellent growth and advancement opportunities

Company

ICONMA

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ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
dateFounded in 2000
location
Troy, MI, US
people-size1001-5000 employees
web-link
http://www.iconma.com

H1B Sponsorship

ICONMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)

Funding

Current Stage
Late Stage

Leadership Team

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Claudine George
Founder and CEO of ICONMA, LLC
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Company data provided by crunchbase