Apply on Employer Site

NEOGOV · 1 week ago

Part-time IT Support Technician 1 - Customer Support

Vancouver, WA

Full-time, Part-time

Onsite

Entry Level

$20.94/hr - $27.96/hr

1+ years exp

Clark College is currently accepting applications for a part-time IT Support Technician 1 position within their Information Technology Services department. The role involves providing IT customer support, resolving technical issues, and assisting faculty, staff, and students with their technology needs.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Act as the first point of contact for incoming technology requests

Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application

Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed

Assist in resolving application software issues and implement bug fixes within critical systems

Ensure continuous customer support and contact with customers

Escalate critical system interruptions with IT incident response personnel

Create a safe, bias-free working environment, which engenders respect for differences

Perform related duties as required

Qualification

IT customer service experienceMicrosoft Office SuiteOrganizational skillsTime management skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

One (1) year of recent experience in an IT customer service environment

Experience interacting with people in a customer service environment

Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software

Strong organizational and time management skills

Ability to provide excellent customer service that consistently meets or exceeds the needs of customers

Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed

Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner

Ability to quickly learn and adapt to new technologies and procedures

Ability to work independently

Ability to accurately and thoroughly document work and keep all documentation up to date

Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds