IT Helpdesk Technician (Tier 1) jobs in United States
cer-icon
Apply on Employer Site
company-logo

CyberCoders ยท 1 day ago

IT Helpdesk Technician (Tier 1)

positionFairfield, CT
timeFull-time
remoteOnsite
seniorityEntry Level
money$45K/yr - $55K/yr
date1+ years exp

CyberCoders is seeking an IT Helpdesk Technician (Tier 1) to ensure smooth daily operations by providing technical support and managing routine IT tasks. The role involves assisting users with hardware and software issues, documenting troubleshooting steps, and supporting the onboarding of new users.

RecruitingSearch Engine
check
Growth OpportunitiesbadNo H1Bnote
Hiring Manager
Rhona Kannon
linkedin

Responsibilities

Create, update, and close support tickets with clear documentation
Assist users with basic hardware, software, and login issues
Collaborate with other departments or team members for complex problem resolution
Coordinate with vendors for equipment or service support and repairs
Keep users informed about the status of their requests
Document troubleshooting steps and solutions for future reference
Support onboarding of new users, perform basic system maintenance, and track IT equipment

Qualification

IT Helpdesk experienceTechnical supportCustomer service skillsRelationship ManagementNeeds AssessmentOrganization & PrioritizationAccuracy & ReliabilityTeamwork & Collaboration

Required

2+ years in a customer service-focused role with strong communication and client-support skills
1+ year in IT Helpdesk or technical support, including troubleshooting hardware, software, and user-access issues
Build and maintain positive working relationships internally and externally
Anticipate and respond effectively to organizational and client needs
Work cooperatively, follow direction, and take initiative when appropriate
Strong attention to detail with the ability to prioritize tasks and make timely decisions
Deliver consistent, high-quality work with attention to detail
Currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa

Benefits

Medical
PTO
Holidays

Company

CyberCoders

twittertwittertwitter
Glassdoor4.2
company-logo
CyberCoders is a recruiting firm locating job positions across all industries, including finance, education, engineering and healthcare.
dateFounded in 1999
location
Irvine, California, USA
people-size201-500 employees
web-link
http://www.cybercoders.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2013-12-02Acquired

Leadership Team

leader-logo
Nate Shuman
Lead Recruiter (Tech) CEO Club
linkedin
leader-logo
Matt Miller
CTO
linkedin

Recent News

Built In
23 Los Angeles Staffing Agencies and Recruiting Firms to Know
2025-04-12
Company data provided by crunchbase