w3r Consulting · 5 days ago
Team Lead
w3r Consulting is responsible for planning, coordinating, and supervising all administrative and operative functions within assigned areas. The Team Lead will ensure an efficient and cost-effective operation while supervising staff activities and resolving issues.
AnalyticsConsultingInformation TechnologyLegal
Responsibilities
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing
Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary
Select, train, develop, appraise, and counsel support staff personnel
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries
Monitor and analyze proficiency and quality efforts subordinate personnel
Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration
Recommend and implement new or improved systems which will enhance or expedite work
Qualification
Required
Bachelor's Degree required
Three (3) years Operational experience required
Two (2) years' experience in a leadership role required