Envolve LLC ยท 13 hours ago
IT Support Specialist
Raleigh, North Carolina, United States
Full-time
Onsite
Mid, Senior Level
$73K/yr - $73K/yr
5+ years expEnvolve LLC is a company that manages apartment communities in the southeastern United States, focusing on resident satisfaction. They are currently seeking an IT Support Specialist in Raleigh, NC, responsible for diagnosing hardware issues, managing network performance, and providing technical support for Windows and Microsoft 365 applications.
Commercial Real EstateConstructionInsuranceProperty ManagementReal Estate
Responsibilities
Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, printers, and other peripheral devices
Perform hardware installations, upgrades, and repairs. Assist with hardware deployments
Monitor network performance and identify potential issues
Troubleshoot network connectivity problems and security breaches
Configure and manage network devices (routers, switches, firewalls)
Knowledge of virtualization technologies like VMware and Hyper-V for efficient resource management
Provide technical support for Windows desktops and laptops
Manage user accounts, permissions, and group policies in Active Directory
Deploy and configure Microsoft 365 applications (e.g., Office, Teams, OneDrive, SharePoint)
Maintain security and compliance with Microsoft Defender and security best practices
Troubleshoot and resolve Microsoft-related issues for users
Configure, deploy, and maintain Atera RMM agents for proactive device monitoring, management, and support
Assist with Azure cloud services as needed
Automate routine tasks, patch management, and deploy software updates remotely
Identify and respond to phishing attempts and other security threats
Implement security best practices and educate users on security awareness
Stay up to date on the latest security best practices
Design, test, and document DR procedures for network infrastructure and critical applications
Configure, manage, and optimize Veeam for backups, replication, and recovery of virtual and physical workloads
Develop and implement scripts to automate backup, replication, failover, and failback processes with Veeam
Basic scripting skills in languages like PowerShell, SQL, Visual Basic to automate tasks and configuration management
Qualification
Required
Minimum of 5+ years of experience in IT support or a related field
Strong understanding of computer hardware, networks, and Windows operating systems
Proven ability to troubleshoot and resolve technical issues effectively
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Preferred
A Bachelor's degree in Management Information Systems, Computer Science, or a related field is preferred, but equivalent experience in an IT support role may be considered
Possess one or more of the following certifications is a plus: Microsoft 365 Certified: Fundamentals Administrator, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate, CompTIA Network+, CompTIA Security+, Veeam Certified Engineer (VCE)
Benefits
Competitive salaries and bonuses
Medical
Dental
Vision
401(k) plan with employer match
Short term disability
Long term disability
Life/AD&D
Paid Time Off
11 paid holidays
Employee Assistance Program
Career advancement opportunities
Training and Development
Company
Envolve LLC
Envolve LLC is a vertically integrated multifamily real estate company engaged in third-party management, ownership, and redevelopment (specializing in affordable and workforce housing).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Ezekiel
President
Recent News
Seattle TechFlash
2025-06-18
Company data provided by crunchbase