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WM · 2 days ago

Account Executive II

Lombard, IL

Full-time

Onsite

Entry, Mid Level

$28/hr - $30/hr

1+ years exp

WM is seeking an Account Executive II to generate shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business customers. The role involves managing existing business relationships, achieving retention goals, and growing revenues through proactive outreach and account management.

EnergyEnvironmental EngineeringRecyclingSustainabilityWaste Management

Responsibilities

Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships

Align WM products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills

Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills

Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues

Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority

Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate

Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)

Prepare reports as needed and/or handle general administrative duties as appropriate