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Duro-Last · 6 hours ago

Customer Service Representative I

Chicago, IL

Full-time

Hybrid

Entry Level

1+ years exp

Duro-Last, a brand of Amrize Building Envelope, is the world’s largest manufacturer of custom-fabricated commercial roofing solutions. They are seeking a Customer Service Representative I to support the full order lifecycle, ensuring customers receive accurate and timely information while resolving issues and coordinating with internal teams.

Building MaterialConstructionIndustrial ManufacturingMade to OrderManufacturingPlastics and Rubber Manufacturing

Responsibilities

Receive and enter customer orders via phone, email, fax, and web

Support order entry for DL, EM Standard, and Duro-Guard product lines

Ensure orders are accurate, complete, and aligned with product specifications

Identify and correct incomplete or inaccurate customer submissions

Navigate all required systems with confidence

Understand product capabilities, shipping methods, manufacturing processes, and inventory locations

Collaborate with related departments as needed during the ordering process

Assist customers with shipping questions, returns, credits, order changes, and general service needs

Investigate concerns across required systems and determine appropriate solutions

Escalate issues or pricing exceptions when needed

Process credits/returns up to $500 without approval

Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting

Follow up with outside vendors to ensure timely resolution

Enter standard OEM orders and prepare basic quotes

Apply general knowledge of OEM customer needs and calculate required materials

Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications

Perform other tasks assigned by management

Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors

Qualification

Customer service experienceCommunication skillsProblem-solving abilityAttention to detailMath skillsMulti-tasking abilityComputer navigation skillsTeam-oriented attitude