Our Community Credit Union ยท 2 months ago
Contact Center Representative I
Shelton,WA,US
Full-time
Onsite
New Grad, Entry Level
$19.55/hr - $29.33/hr
0+ years expOur Community Credit Union is dedicated to empowering members and strengthening communities. They are seeking a Contact Center Representative I who will serve as the first point of contact for members, helping them with various banking issues and ensuring a high level of customer service.
Financial Services
Responsibilities
Be the first point of contact for members by phone, live chat, email, and secure messaging
Use resourcefulness and problem-solving to resolve issues
Provide accurate, timely information on accounts, payments, transfers, interest rates, loans, and savings programs
Troubleshoot and support members with online and mobile banking, bill pay, and other digital tools, adapting explanations to different levels of tech comfort
Keep member records and documentation complete, accurate, and up to date
Offer products and services based on members' needs in a professional and member-first way
Collaborate with your team and support other departments with clerical tasks, account verification, and correspondence
Balance teamwork with the ability to work independently and manage your own priorities
Qualification
Required
High school diploma or GED required
Excellent verbal, written, and interpersonal communication skills
Strong organizational and multitasking skills
Proficiency with computer applications and standard business equipment
Preferred
Experienced in customer or member service (6 months to 2 years preferred)
Tech-savvy, with the ability to confidently use digital tools and patiently teach others who may not share the same comfort level
Resourceful, able to use tools, systems, and creativity to resolve problems
Service-minded, with excellent communication skills and a professional presence
Flexible, able to shift seamlessly between teamwork and independent work
Detail-oriented, keeping information accurate and organized while managing multiple priorities
Bilingual skills a plus!
Benefits
Medical, dental, and vision insurance
Voluntary insurance plans
Flexible Spending Account
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development support, tuition assistance, and career growth opportunities
Free Employee Assistance Program (EAP)
Gym reimbursement
Discounted VISA rates and enhanced checking accounts
Employee-led engagement committees
Company
Our Community Credit Union
Charlie Savage, a union leader for the Simpson Logging Company, knew the loggers were being turned away from the local bank for loan requests to buy cars, household appliances, and other basic financial needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Ihde
Chief Information Officer
Company data provided by crunchbase