Apply on Employer Site

Astreya · 23 hours ago

IT Helpdesk / IT Technician / Hardware support

Moncks Corner, SC

Full-time

Hybrid

Entry, Mid Level

Astreya is seeking Field Services Technicians to provide IT support across various levels. The role involves responding to IT service tickets, managing onsite support, and ensuring proper inventory and asset management while delivering high-quality customer service.

ConsultingInformation TechnologyRecruiting

H1B Sponsor Likely

Hiring Manager

Joshua David

Responsibilities

Respond to IT service tickets using documented procedures and supervision

Assist with workstation setups and peripheral connections

Perform basic AV checks and room readiness tasks

Support imaging and deployments under direction

Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)

Follow proper inventory handling, tagging, and tracking

Escalate unresolved issues appropriately

Adhere to safety protocols and client-specific guidelines

Independently manage onsite IT support at single-person or lead-assigned locations

Serve as the primary contact for end-user technical needs

Own AV/conference room setup, maintenance, and issue resolution

Execute full lifecycle support: imaging, deployment, recovery, e-waste

Oversee inventory reconciliation and tool usage

Prioritize and resolve tickets aligned to SLA targets

Identify recurring issues and suggest process improvements

Provide informal mentorship and support to visiting or junior technicians

Uphold Astreya’s quality and service standards through professional communication and client interaction

Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices

Troubleshoot and resolve common hardware and software issues

Deliver a high-quality, customer-focused service experience in a timely manner

Receive, document, and close support requests in ITSM tools (e.g., ServiceNow)

Prioritize tickets based on urgency and impact

Escalate complex or unresolved issues following defined protocols

Assist with or independently perform workstation deployments, device imaging, and equipment setup

Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines

Ensure accurate labeling, tagging, and asset tracking for all deployed equipment

Maintain and reconcile inventory of IT equipment and accessories at assigned site

Use asset tracking systems to manage device records, check-ins/outs, and stock levels

Participate in regular audits and support logistics for shipping/receiving hardware

Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras)

Set up and tear down conference room tech for meetings or events

Support room readiness, monitor usage, and report or resolve AV issues

Follow documented processes and standard operating procedures (SOPs) for all support tasks

Maintain clear and concise documentation for resolutions, escalations, and asset updates

Adhere to Astreya and client-specific protocols, including change and incident management

Serve as a visible, approachable point of contact for IT-related issues at the site

Communicate effectively with users to understand issues and set clear service expectations

Represent Astreya’s service commitment with professionalism and courtesy

At Level II, act as the lead or sole technician on-site and coordinate with remote teams or vendors

Provide informal mentorship to junior techs or new team members visiting the site

Share site-specific insights or recurring issue trends to help improve service delivery

Qualification

CompTIA A+Windows 10/11ITSM toolsAV/VC systemsNetworking conceptsDevice imagingCustomer serviceProblem-solvingTime managementCommunication skillsTeam collaboration

Required

High School Diploma or GED

Knowledge of Windows 10/11, macOS, and basic Linux environments

Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals

Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts

Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology

Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)

Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)

Ability to image and deploy devices using tools like SCCM, JAMF, or MDT

Experience with inventory and asset tracking tools for lifecycle management

Awareness of IT security best practices and safe handling of equipment

Ability to follow standard operating procedures (SOPs) and technical documentation

Strong verbal and written communication skills for working with end users

Excellent customer service orientation and active listening

Effective time management and ability to prioritize multiple tasks

Strong problem-solving and analytical thinking in fast-paced environments

Ability to collaborate with teammates and cross-functional teams

High level of professionalism, reliability, and accountability

Adaptability to changing technologies, priorities, and client environments

Self-motivated with the ability to take initiative and follow through

Ability to work independently, especially at single-technician sites (L2)

Preferred

Enrollment in IT-related coursework or vocational training

Associate's degree in Information Technology, Computer Science, or a related field

Prior experience working independently or at a single-technician site

CompTIA A+ and/or Network+

ITIL Foundation

AVIXA CTS (for AV specialization track)

JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)

Company

Astreya

Glassdoor3.4

Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.

Founded in 2001

Santa Clara, California, USA

1001-5000 employees

http://astreya.com

H1B Sponsorship

Astreya has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (7)

2022 (8)

2020 (3)