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73 Strings · 4 days ago

North America - Account Manager

New York, United States

Full-time

Hybrid

Senior Level

7+ years exp

73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The Account Manager for North America will be responsible for managing a portfolio of private capital clients, driving renewals and expansion, and ensuring clients realize measurable value from the platform.

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Responsibilities

Own the end-to-end account strategy for each client, including value maps, power maps and multi-year expansion and retention plans

Tailor your engagement model by account segment, including high-touch, executive-heavy engagement for strategic accounts, focused product expansion for growth accounts, and scaled, repeatable motions for scale accounts

Build and maintain Quarterly Account Success Plans with clear objectives, adoption targets, and expansion plays, anticipating risks and opportunities early to avoid surprises

Partner with Customer Success to ensure clients receive full value from the platform: CS leads onboarding, training, day-to-day adoption, and success planning; you lead commercial strategy, executive alignment, and long-term account growth

Be jointly accountable with Customer Success for adoption and utilisation across modules and clear demonstration of business value to senior stakeholders

Take direct responsibility for expansion of usage across teams, asset classes, and workflows as a primary driver of renewal strength and commercial growth

Own an annual renewal and expansion quota (ARR/NRR) across your portfolio and manage this as a quota-carrying, target-owning role

Lead renewal cycles starting 6+ months before contract expiry, structuring renewals with built-in growth where appropriate

Proactively identify and qualify upsell and cross-sell opportunities using structured, enterprise-style deal practices and build and present business cases, ROI/TCO models, and value narratives to senior stakeholders

Maintain pricing integrity by clearly linking price to value, while delivering accurate, disciplined forecasting into Sales Leadership and RevOps

Sell wide and high by building multi-threaded relationships across CFO, COO, Head of Valuations, investment, operations, portfolio monitoring, data, technology, and risk functions

Map and manage broader influence dynamics such as auditors, valuation advisors, consultants, and LP expectations, positioning 73 Strings as a strategic partner shaping the client’s valuation and data operating model

Develop deep product and domain understanding to independently lead product and value conversations with senior business stakeholders, tying features and workflows to concrete outcomes such as efficiency, risk reduction, audit readiness, and LP reporting

Collaborate with Pre-Sales and SME teams on complex evaluations while being capable of owning advanced workflow and value discussions in most situations

Act as the connector between Customer Success, Sales, Product, Engineering, and Pre-Sales for your accounts, bringing structured, actionable client feedback and market insights into Product and leadership

Coordinate internal hypercare during critical events such as valuation cycles, audits, and large expansions, ensuring clean handoffs, clear ownership, and a unified face to the client

Identify and grow champions within each account across multiple teams and partner with Marketing and CS to drive case studies, webinars, reference calls, and conference or industry appearances

Help position 73 Strings as the reference platform for valuation and data operations in private markets

Run a disciplined operating cadence that includes monthly account health and pipeline reviews, quarterly business reviews with key clients, and quarterly internal AM CS Sales reviews of expansion plans and risks

Maintain high-quality CRM hygiene and reporting, ensuring accurate pipeline, opportunity stages, forecasts, and clear visibility on adoption, health, and renewal risk

Qualification

B2B SaaS experienceAccount managementNet Revenue RetentionPrivate markets knowledgeCRM proficiencyCommercial negotiationsStakeholder managementAutonomyCommunication skillsOrganizational skills

Required

7+ years of experience in B2B SaaS, FinTech, or data/analytics, with a strong focus on enterprise or upper mid-market accounts

Proven success as a quota-carrying account manager, account director, or similar role with responsibility for renewals and expansion ARR

Demonstrated ability to drive Net Revenue Retention (NRR) above 120% or comparable growth metrics

Experience managing and growing a portfolio with $500k+ annual expansion targets

Proven track record leading complex commercial negotiations and multi-year agreements

Strong understanding of private markets (e.g., private equity, growth, venture, infrastructure, private credit) and related valuation and monitoring workflows

Experience leading product and value conversations with senior stakeholders, building compelling business cases, and navigating complex buying centers

Excellent communication, facilitation, and stakeholder management skills

High degree of ownership, organization, and comfort operating with autonomy

Proficiency with CRM and revenue tools (Salesforce or similar)