CapRelo · 4 days ago
Teams Lead - Move Management (Remote)
United States
Full-time
Remote
Senior Level
5+ years expCapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. The Teams Lead - Move Management role involves supervising a team of move supervisors, managing escalated assignments, and ensuring compliance with industry guidelines while driving operational efficiency.
Human Resources
Responsibilities
Lead and supervise a team of move supervisors, ensuring smooth and efficient day-to-day operations
Coordinate with the Director of Move Management to establish operational goals, strategies, and performance metrics
Monitor team performance and individual contributions, providing feedback, coaching, and support as needed
Monitors and tracks coordination of team activities from point of shipment acceptance to delivery
Helps settle escalated claims issues making quick and effective decisions to maintain operational continuity
Develop and implement process improvements to optimize workflow and increase operational efficiency
Collaborate with cross-functional teams to address operational challenges and implement solutions
Prepare reports and presentations for senior management, providing insights into team performance and operational trends
Identify training needs and opportunities for professional development within the team
Foster a positive and collaborative team culture, promoting open communication and teamwork
Prepare and conduct employee performance reviews in conjunction with the Director of Operations
Flexibility to adapt to changing priorities and demanding workloads
Identify training needs and develop learning objectives aligned with business goals
Ensure compliance with company policies, industry regulations, and safety standards
Conduct regular team meetings to communicate updates, goals, and performance targets
Qualification
Required
Lead and supervise a team of move supervisors, ensuring smooth and efficient day-to-day operations
Coordinate with the Director of Move Management to establish operational goals, strategies, and performance metrics
Monitor team performance and individual contributions, providing feedback, coaching, and support as needed
Monitors and tracks coordination of team activities from point of shipment acceptance to delivery
Helps settle escalated claims issues making quick and effective decisions to maintain operational continuity
Develop and implement process improvements to optimize workflow and increase operational efficiency
Collaborate with cross-functional teams to address operational challenges and implement solutions
Prepare reports and presentations for senior management, providing insights into team performance and operational trends
Identify training needs and opportunities for professional development within the team
Foster a positive and collaborative team culture, promoting open communication and teamwork
Prepare and conduct employee performance reviews in conjunction with the Director of Operations
Flexibility to adapt to changing priorities and demanding workloads
Identify training needs and develop learning objectives aligned with business goals
Ensure compliance with company policies, industry regulations, and safety standards
Conduct regular team meetings to communicate updates, goals, and performance targets
Good math skills
Excellent customer service skills
High attention to detail
Minimum of 5 years Global Mobility Industry Experience
Possesses a minimum of 1 year of experience in a leadership role or equivalent relevant experience
Proficient in managing daily operations and streamlining processes to drive increased efficiency and productivity
Interact with customers and team in a friendly, professional, and empathetic manner, actively listening to their concerns, and providing effective solutions
Demonstrate a commitment to living our core values in every aspect of your work
Uphold the principles of integrity, teamwork, and continuous improvement to foster a positive and inclusive work environment
Demonstrates a track record of achieving satisfactory results
Exhibits positive behavior and takes personal responsibility, contributing as a constructive and uplifting presence within the department
Strong computer skills are a must, with proficiency in Microsoft products
Benefits
Comprehensive medical, dental, and vision insurance
Company-funded profit sharing and safe harbor 401(k)
Recruitment and customer referral bonuses
Company-paid life insurance and accidental death benefits
Voluntary protection programs for employees and their families
Service recognition programs
Safety & performance bonuses
Tuition reimbursement and student loan repayment assistance
Discounted membership @ Gold’s Gyms (corporate locations) nationwide
Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Health Savings Account (HSA) with employer matching contribution
Company
CapRelo
CapRelo provides leverages local experts in our extensive global supply chain network covering.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barry Morris
President & CEO
Recent News
2024-11-20
Company data provided by crunchbase