Manhattan Star Academy · 1 day ago
Technical Support Specialist
Westchester County
Full-time
Onsite
Entry Level
$26.44/hr - $26.44/hr
2+ years expManhattan Star Academy is seeking a Technical Support Specialist to provide IT support across assigned regions. The role involves installing and configuring hardware and software, maintaining computer systems, and troubleshooting IT issues for staff.
Education Management
Responsibilities
Identifies information technology needs across assigned region and facilitates all site equipment installations and deployments, including, but not limited to installing and configuring computer hardware, software, systems, networks, and printers
Maintains computer systems and monitors sites across assigned region(s) for network outages using various tools and escalates concerns and issues to the network team, as required
Appropriately triages, prioritizes and escalates and/or documents network or device issues, maintenance and resolutions across assigned region using electronic ticketing system, in accordance with internal policies and procedures
Performs routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functionality of systems
Participates in IT projects, providing information, documentation and technical assessments and executes activities in accordance with management guidance and project plans; collaborates in testing and deployment of new technology and security
Participates in the evaluation of new products and technologies under the direction and guidance of senior colleagues, relevant to their areas of expertise and to enhance technology engineering service value
Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II IT issues escalated for field support assistance/handling
Responds to service issues and requests in a timely and appropriate manner, in accordance with established service level agreements (SLAs)
Provides on-site, in-person and/or telephone technical support to staff across assigned region to troubleshoot complex issues, replace or repair equipment, perform installations or provide other IT support; supports other regions remotely or on-site, as requested
Regularly travels across assigned region(s) as required to support technical support needs, implementations and other IT-related initiatives, transporting equipment or tools, as needed
Sets up network devices (computers, phones, printers, etc.) and user accounts for new and existing employees, providing guidance and assistance in obtaining access, if needed
Provides coverage for IT Helpdesk, performing duties of IT Helpdesk Technician on an as needed basis and as part of rotating weekend coverage, as scheduled
Performs all other duties, as assigned
Qualification
Required
High school diploma or GED
Two (2) or more years of experience in an IT technical support or related role providing support to end users and troubleshooting workstation, network connection, equipment and/or application issues, implementing new technologies, software or technical equipment and/or installing computers or related equipment in a large, fast-paced environment
Satisfactory combination of education, experience and/or training, including technical certifications in OS, PC, CICSO and/or Microsoft Office or similar areas
Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles
Ability and willingness to regularly travel throughout assigned region(s) and to lift, carry and transport computer-related equipment weighing up to 30 pounds to/from various YAI locations as needed
Ability to work on Saturdays on a regular, rotating schedule (for New York-based assignments) and flexibility to work hours outside of regular work day on occasion, if needed
Strong customer-service orientation, written and oral communication skills
Proven ability to multi-task, adhere to strict guidance and work independently to prioritize tasks and meet deadlines
Ability to adapt in a fast-paced environment while developing and maintaining strong lines of communication with staff
Analytical and problem-solving abilities, with keen attention to detail
Preferred
Basic understanding of networking principles and technologies (i.e., DHCP, DNS, Ping, Traceroute. Etc.) and understanding of TCP/IP (OSI Layers 1– 7)
Working knowledge or experience with Active Directory, O365, MDM, ITSM ticketing system
Ability to research technical issues, utilizing technical manuals and procedural documentation to implement solutions independently
Valid NY State Driver's License highly preferred for assignments in areas with limited public transportation
Company
Manhattan Star Academy
*We are currently hiring for OTs, PTs, SLPs, Special Education Teachers, Creative Arts Supervisor, Speech Supervisor, Physical Therapy Supervisor, and Senior Social Worker.* At Manhattan Star Academy, we are committed to offering a nurturing environment that promotes independence, social and emotional development and academic achievement.
51-200 employees
H1B Sponsorship
Manhattan Star Academy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (13)
2022 (9)
2021 (9)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase