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Advocate Aurora Health · 2 days ago

Financial Advocate Lead

Wilkes Medical Center - 1370 W D St, North Wilkesboro, NC

Full-time

Onsite

Senior Level

$22.50/hr - $33.75/hr

5+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, and they are seeking a Financial Advocate Lead. This role coordinates staffing and functions within the Patient Access Department to achieve goals related to revenue cycle operations and patient access technology systems.

Health Care

Responsibilities

Coordinates staffing and functions within the Patient Access Department in order to achieve SRCO goals and objectives

Serves as a department resource for testing and training new or improved Patient Access technology systems and processes

Supports department KRAs by collecting or compiling data for department manager

Maintains department inventory and orders supplies through appropriate systems

Edits associate payroll activity in Advocateworks. Monitors and records attendance occurrences. Brings attendance patterns to the attention of the manager

In manager's or supervisor's absence, provide service recovery as needed

Generates daily work schedules for associates to provide maximum efficiency and patient throughput (i.e. daily work assignments; break and lunch schedules; training and team meeting schedules.) Shift staffing to accommodate peak patient volume hours

Monitor work processes to ensure that best practices are deployed to enhanced customer services, leveraged use of technology. Ensure that standard processes as identified by the SRCO are effectively implemented at the Patient Access points in an effort to achieve the goals of maximized cash flow and decreased cost of collections. Identifies potential barriers to these goals at the unit level and recommends appropriate and effective solutions

At the request of the Department Director or Manager, serves on site teams and committees involved with revenue cycle, government compliance and audits

Perform quality reviews to ensure that process changes to address reimbursement, coding, regulatory and compliance initiatives and issues are implemented and maintained within department processes

Provides performance and behavioral feedback to manager for probationary and annual associate performance reviews

Perform duties of front line associates in the Patient Access department including: pre-registration, insurance verification/pre-certification and registration (IP/OP/ED). Models behaviors of excellence, including use of AIDET, and accuracy for front line associates

Scheduling: Performs limited patient scheduling for hospital services under the direct control of Patient Access. Ensures that a minimum data set is collected at first point of patient contact to facilitate insurance verification

Pre-Registration: Validate patient information, collect patient liabilities, provide patient estimate and perform POS Collection per SRCO policy

Insurance Verification/Pre-Certification: Responsible for the identification and evaluation of benefits and determining patients out of pocket expenses after insurance; responsible for securing authorization and precertification; customer service interaction with physicians, physicians offices, and patients

Registration (IP/OP/ED): Responsible for validation of patient information, collection of patient liabilities, obtain required signatures and following WE-ID process for patients presenting for service

Participates in and supports overall SRCO efforts surrounding the development and integration of new and innovative approaches to using people, processes, and technology to increase cash collections and income statement improvement from revenue cycle operations

Supports tactics, policies/procedures that interface with other functional areas to improve SRCO operations

Assists manager with compiling and utilizing statistical information to be used for current operations and future planning. Promote activities that align to the SRCO goals, standards, and target time frames for initiative implementation and completion