J&J Exterminating · 1 week ago
Inside Sales & Customer Relations Representative
Lafayette,LA,US
Full-time
Onsite
New Grad, Entry LevelJ&J Exterminating is a company focused on pest control services, and they are seeking an Inside Sales & Customer Relations Representative to enhance revenue and client retention. The role involves managing inbound leads, performing outbound calls to existing clients, and providing emergency support during peak times.
E-Commerce
Responsibilities
Handle inbound website generated leads, urgent leads, and service cancellation requests
Perform outbound calls utilizing the existing client base to reinstate services previously cancelled
Generate pre-qualified lead referrals for Territory Sales Representatives
Provide emergency support for the inbound call team during peak or high volume moments
Positively interact with team members and other personnel to assure leads and new starts are addressed and followed through according to company protocol
Professionally communicate with current and potential customers about inspections, termite and pest control services, and treatment requests
Discuss payment options, answer questions regarding account balances, and collect payments prior to the start of new business
Send various types of correspondence to customers and ask for referrals
Develop, promote, and maintain relationships with potential customers throughout the service area
Follow-up with existing or potential customers either as scheduled in office or as individually developed
Understand the variety of proposals and contractual documents and use them appropriately to complete account negotiations
Calculate figures and amounts for job cost estimates
Prepare appropriate specifications and treatment instructions for customers
Complete lead and new account documentation according to state specifications and regulations
Accept and process contracts and payments with the branch office as required by workflow protocol
Submit paperwork for job payment and processing
Submit reports to the supervising manager as required
Notate any call-back or details to the reporting manager and/or CSR staff for further scheduling and processing
Update database to process orders, schedule service calls, address complaints, and manage correspondence
Ensure accuracy, confidentiality, and security of digital files and filing systems
Maintain records of office daily business transactions and company records according to policy and procedures
Pass and maintain Applicator Licensure with the State of Louisiana and attend annual recertification for licensure
Qualification
Required
Strong negotiating skills
Exhibit computer, smartphone and iPad/Android Tablet literacy with programs and aps such as email, Excel, Microsoft Word, Adobe e-sign, etc
Demonstrate familiarity with practice of professional phone etiquette
Prove accurate and time-efficient keyboarding and numeracy skills
Pass and maintain Applicator Licensure within state(s) of employment
Attend annual recertification for licensure
Continually build product knowledge by attending trade shows, conducting product literature reviews, and completing vendor online training
Benefits
Company issued uniform - shirts
Additional Incentive based contests, and spiffs, that are results driven.
Company
J&J Exterminating
They live everywhere, not just in your mattress. Bed bugs can hide in furniture and behind wall coverings…and you are on the menu.
Founded in 2010New Orleans, Louisiana, USA
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase