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AVI-SPL · 5 hours ago

Onsite AV Support Technician II

Framingham, MA

Full-time

Onsite

Entry, Mid Level

$27/hr - $42.41/hr

1+ years exp

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect. The Onsite AV Support Technician II will provide on-premises support for customers, ensuring a world-class customer service experience through various audiovisual maintenance and support tasks.

AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware

Responsibilities

Setup and breakdown of conference spaces to meet the customers event needs

Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components

Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans

Responsible for job site documentation and providing client training on the AV Technology as needed

Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable

Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL

Understand and adhere to local safety standards for all site duties

Setup, operate and troubleshoot various audio/video systems

Travel to various job sites as required

Qualification

CTS certificationAV/UC conference room supportAudio/video system troubleshootingComputer knowledgeBasic signal flow knowledgeHandPower tools usageEffective communicationIndependent workFlexible scheduleDocumentation skills

Required

CTS certification

Ability to effectively communicate with employees, customers and colleagues

Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors

Ability to work and think independently and ensuring to meet deadlines

Intermediate computer knowledge

Knowledge of basic signal flow for audio, video and control

Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

Minimum of a High School Diploma or equivalent

Minimum of 1 – 3 years of audiovisual integration experience preferred

Provide direct assistance to end users in the operation of the AV/UC conference rooms, digital signage, and Mersive systems

Perform preventive maintenance checks and services on AV/UC conference rooms, digital signage, and Mersive systems

Perform maintenance support on all AV/UC conference rooms, digital signage, and Mersive systems including basic troubleshooting and system fault isolation

Provide setup and operational support for events

MACD for home office conference room relocations

Work a flexible schedule as required by the Customer

Perform service troubleshooting and maintenance support on AV/UC conference rooms, digital signage, and Mersive systems

Setup and monitor video calls as needed

Ensure compliance with all Customer safety and procedural guidelines

Track all maintenance activity start to finish with proper documentation as required

Coordinate RMA processing and parts procurement as needed

Maintain accurate inventory on all AV/UC conference rooms, digital signage, and Mersive systems including spare parts as required

Remotely monitor all Mersive screen share devices

Monitor legacy Digital Signage devices at all sites using existing tools

For local signage devices, handle device replacement as needed