Accent Consulting · 12 hours ago
Helpdesk Support
Fort Wayne, IN
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $55K/yrAccent Consulting is looking for a Desktop Administrator who thrives in a hands-on technical role. This position is responsible for delivering reliable end-user support and maintaining systems to keep clients productive.
ConsultingCRMInformation TechnologyLegal
Responsibilities
Provide Tier 1–2 desktop and end-user support (in-person and remote)
Troubleshoot hardware, software, and basic network issues
Set up, configure, and maintain desktops, laptops, and peripherals
Support Microsoft 365, email, and common business applications
Document issues, resolutions, and procedures clearly and consistently
Follow established processes and contribute ideas for improvement
Ensure devices and environments meet company and client standards
Communicate clearly with users regarding issues, expectations, and timelines
Escalate issues appropriately while maintaining ownership
Work closely with other technical team members to ensure smooth handoffs
Qualification
Required
Experience providing desktop or end-user IT support
Strong troubleshooting and customer service skills
Familiarity with Windows OS, Microsoft 365, and basic networking concepts
Excellent organization, communication, and time-management skills
A dependable, accountable, team-first mindset
Company
Accent Consulting
Accent Consulting is your responsive partner for comprehensive technology solutions, specializing in technology consulting, software development, and managed IT services tailored to small and mid-sized businesses.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Phil Wright
Founder/CEO
Company data provided by crunchbase